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VMware Eases Hybrid Work Model Implementations with Advanced Automation    

1587007-vmwx22-anywhereworkspace

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New Research Suggests Delivering a Complete Digital Employee Experience is Essential in the Hybrid Workplace

Innovations Across Virtual Desktop Infrastructure, Digital Employee Experience, Unified Endpoint Management and Workspace Security Offerings Help IT Do More with Less

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SAN FRANCISCO – VMware Explore US 2022 – A majority of companies have implemented or plan to implement a hybrid work model moving forward.(1) However, supporting a hybrid work model creates new speed bumps for IT. VMware today outlined how autonomous workspaces powered by data science will ease this burden. It also unveiled innovations across its Anywhere Workspace platform that will inject automation into organizations’ end-user computing environments, enabling IT teams to do more with less.

“The reality of hybrid work is each employee, and each device is a front door into the organization and its resources. IT must not only make that front door secure, but also welcoming as employees access apps from anywhere. The only way IT teams will be able to support hybrid work is by implementing simplified, unified, and automated processes,” said Shankar Iyer, senior vice president and general manager, End-User Computing, VMware. “Autonomous Workspaces represent the next evolution of managing digital workspaces, and VMware is once again pioneering the path forward for organizations.” 

Journey to Autonomous Workspaces

According to Gartner®, “By 2027, unified endpoint management and digital employee experience tools will converge to drive autonomous endpoint management, reducing human effort by at least 40%.”(2)  At VMware Explore 2022 US, <a href="https://event.vmware.com/flow/vmware/explore2022us/content/page/catalog?tab.contentcatalogtabs=1627421929827001vRXW&search=tolbert" target="_blank" rel="noreferrer noopener">VMware will outline the journey of digital workspace</a> from being manual and task-centric to an outcomes-driven autonomous workspace. The future of hybrid work will drive an evolution of the digital workspace – one that injects data science and proactive automations across endpoint management, security and end-user experience. This will enable a context-aware autonomous workspace that delivers a few primary outcomes:

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Innovations Across Anywhere Workspace

<a href="https://www.vmware.com/solutions/anywhere-workspace.html" target="_blank" rel="noreferrer noopener">VMware Anywhere Workspace</a> will include all tools needed to deliver autonomous workspaces.

Today at VMware Explore, VMware unveiled how it is advancing self-configuring, self-healing and self-securing outcomes across four key technology areas that are delivered by the Anywhere Workspace platform: 

Hybrid work is driving demand for multi-cloud VDI. VMware is introducing a next generation of VMware Horizon Cloud that will enable multi-cloud agility and flexibility. This new release represents a major update to Horizon Cloud on Microsoft Azure that can dramatically simplify the infrastructure that needs to be deployed inside customer environments, reducing infrastructure costs in some cases by over 70% while increasing scalability and reliability of VMware’s DaaS platform.(3)

The new “Thin Edge” infrastructure continues to leverage the Horizon Control plane–a VMware-managed service that includes hybrid support and features like app management, universal brokering, image management, monitoring, and more. Plus, this next-gen Horizon Cloud is API-driven, so customers, partners, and ISVs will be able to build tools, services, and automations. Customers with Horizon subscription licenses are entitled to the new and improved Horizon Cloud at no additional charge.  

VMware will also introduce VMware Horizon Managed Desktop – a flexible, cloud-hosted service that delivers fully-managed virtual desktops and apps with choice of deployment options: on-premises, hybrid or public cloud. This will better enable secure access for a distributed workforce for wherever work takes them. The solution relieves IT teams from time-consuming operations, provides cost-management with predictable OpEx spending, speeds deployments for faster time to value, and rapidly scales to meet changing workforce demands.      

Additionally, Google and VMware are collaborating to bring access to any app on any device for the hybrid workforce. Organizations will be able to use hundreds of certified endpoints to connect to Horizon virtual desktops and apps. And now, with Google Chromebook as a validated endpoint, industries like healthcare can benefit from delivering a great user experience for more secure access to corporate resources. 

“We rely on VMware Horizon to support access to corporate resources for our employees,” said Yehoshua Israel, IT director, Aperion Care, Inc. “In conversation with the Google product team, we learned that ChromeOS is a good fit to connect to Horizon for our environment, and our time from unboxing to ready for deployment is about three minutes. Using a managed guest session, the ChromeOS system is simple to use, locked down, HIPAA-compliant, and inexpensive. The transition from Windows-based laptops to Chromebooks with Horizon has been seamless.” 

Digital Employee Experience

VMware is broadening the coverage of its Digital Employee Experience solutions beyond Workspace ONE UEM managed devices to now include VMware Horizon and third-party managed and unmanaged devices. This will result in increased support of remote, hybrid and frontline personas. 

And, to support the rising number of devices used by frontline employees, VMware is introducing a Digital Employee Experience Management (DEEM) solutions pack for customers with frontline deployments. These out-of-the box dashboards span ROI, shared-device usage, device loss, critical application performance, and more, to measure and improve mission-critical deployments. 

Finally, VMware Workspace ONE is introducing Intelligence Guided Root Cause Analysis capabilities. With the increase in hybrid work, organizations have struggled to scale the helpdesk to support more devices, apps, and networks. With this new feature, machine learning algorithms will help IT correlate all the relevant data points to recommend possible causes with probability assigned; enabling IT to solve issues more quickly, create automations to prevent other users from experiencing the issue, and restore productivity for impacted employees.  

Unified Endpoint Management (UEM)

VMware continues to roll out advanced UEM capabilities now supporting multi-platform automation and orchestration with the expansion of Workspace ONE Freestyle Orchestrator to mobile devices and third-party apps. Freestyle Orchestrator – a modern, no-/low-code automation framework in UEM – provides support for Windows and Mac desktop operating systems. Since its launch, the tool has seen a significant adoption with more than 26 million automation runs that are designed to help IT teams eliminate complex and manual configurations tasks. Freestyle Orchestrator continues to offer administrators the flexibility to create these automation workflows to fit specific process requirements for their organization, and now with the extended platform support, expected to further increase IT efficiency and productivity.  

VMware is also driving innovation by adding platform breadth of support and depth of management in <a href="https://news.vmware.com/releases/vmware-gartner-magic-quadrant-2022" target="_blank" rel="noreferrer noopener">its industry-recognized UEM solution</a>. Additional UEM enhancements now include availability of multi-user mode for Windows OS – a use case that has seen significant adoption in both frontline shared use and in-office device loaner or hoteling scenarios as employees return to work. VMware is also announcing availability in this quarter of a distribution-agnostic Linux endpoint solution, XR Hub for AR/VR devices; and Tech Previews of its next-gen Windows Update management, support for new Chrome OS APIs for Education, work profile on Android AMAPI, and a dynamic, data-driven UI for iOS and Windows day-1 new policy support.

Earlier this year, VMware announced a key innovation in the form of Workspace ONE Mobile Threat Defense [<a href="https://news.vmware.com/releases/anywhere-workspace-security" target="_blank" rel="noreferrer noopener">read press release</a>]. Today’s mobile threat landscape is diverse, and mobile workstyles call for specialized protection from phishing and application, device, and rogue network originated threats. VMware Workspace ONE Mobile Threat Defense, an add-on to the Workspace ONE UEM platform, takes mobile protection to the next level. Specifically, the solution addresses application-based threats, Web and content vulnerabilities, Zero-day threats and device vulnerabilities, and more.

Additional Resources

VMware Cross-Cloud™ services Helps Customers Navigate the Multi-Cloud Era

At VMware Explore 2022, VMware is unveiling new and enhanced offerings for VMware Cross-Cloud services to help customers navigate the multi-cloud era with freedom, flexibility and security. VMware Cross-Cloud services is a portfolio of cloud services that deliver a unified and simplified way to build, operate, access, and better secure any application on any cloud from any device. VMware Cross-Cloud service pillars include 1) App Platform 2) Cloud Management 3) Cloud & Edge Infrastructure 4) Security & Networking, and 5) Anywhere Workspace. For the latest news and more on how VMware is delivering a faster and smarter path to cloud for digital businesses, visit the <a href="https://news.vmware.com/vmware-explore-2022-media-kit" target="_blank" rel="noreferrer noopener">VMware Explore 2022 media kit</a>.

VMware Explore is an evolution of the company's flagship conference, VMworld. VMware Explore aims to be the industry’s go-to-event for all things multi-cloud. This year, it will feature industry-led solution and technical sessions, an extensive ecosystem of 90% of the top cloud partners, a thriving marketplace of multi-cloud ISVs and several networking events. To learn more about VMware Explore, please visit: <a href="http://www.vmware.com/explore.html" target="_blank" rel="noreferrer noopener">www.vmware.com/explore.html</a>.

VMware is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. As a trusted foundation to accelerate innovation, VMware software gives businesses the flexibility and choice they need to build the future. Headquartered in Palo Alto, California, VMware is committed to building a better future through the company’s 2030 Agenda. For more information, please visit <a href="http://www.vmware.com/company" target="_blank" rel="noreferrer noopener">www.vmware.com/company</a>.

VMware, VMware Anywhere Workspace, Explore, Workspace ONE, and Horizon are registered trademarks or trademarks of VMware, Inc. or its subsidiaries in the United States and other jurisdictions.

This article may contain hyperlinks to non-VMware websites that are created and maintained by third parties who are solely responsible for the content on such websites.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 

Eloy Ontiveros VMware Global Communications +1 (650) 427-6145 <a href="mailto:eontiveros@vmware.com" target="_blank" rel="noreferrer noopener">eontiveros@vmware.com</a>

VMware today outlined how autonomous workspaces powered by data science will ease this burden. It also unveiled innovations across its Anywhere Workspace platform that will inject automation into organizations’ end-user computing environments, enabling IT teams to do more with less. 

VMware Eases Hybrid Work Model Implementations with Advanced Automation

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VMware Eases Hybrid Work Model Implementations with Advanced Automation     - VMware News and Stories

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PALO ALTO, Calif.--VMware Inc. (NYSE: VMW), a leading innovator in enterprise software, today unveiled research on how to improve the employee experience for anywhere work. The commissioned study, titled “Optimizing Digital Employee Experience for Anywhere Work” and conducted by Forrester Consulting on behalf of VMware, found digital employee experience (DEX) is a critical component of how companies are enabling today’s hybrid workforce and a superior employee experience requires four integral components – experience delivery, experience measurement, analysis and remediation.

Accelerating DEX investment and adoption has become essential as companies navigate hybrid workplace challenges. According to the study, 75% of respondents have made DEX a higher or top priority since the start of the pandemic. When asked about the top business priorities driving a need for improved DEX, 80% of respondents aim to increase employee productivity. 75% hope that a DEX solution can improve overall employee experience and drive increased retention rates.  

“In the hybrid workplace, organizations are prioritizing digital employee experience as an essential investment. Digital employee experience empowers employees and IT teams to make a positive impact and do their best work,” said Shankar Iyer, senior vice president and general manager, End User Computing, VMware. “A seamless digital experience is a competitive differentiator to companies focused on hiring and retaining top talent.” 

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DEX Assurance, Anywhere

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Investment in DEX solutions continue to grow as companies strive to improve employee satisfaction. While only 25% of respondents indicated having a comprehensive DEX solution currently in place, a majority (nearly 60%) expect to implement one within 24 months. In addition, 84% report their budget for DEX solutions will grow to 11-25% of their overall IT budget in the next three years, demonstrating the importance of finding a comprehensive solution that supports the needs of all employees. 

Currently, two-thirds of respondents are using three or more vendors to support their DEX journey. Using multiple vendors can amplify the challenges of DEX integration by hindering root-cause analysis and compounding the difficulties in assessing DEX return on investment. This makes a holistic approach necessary for DEX improvement. Two-thirds of respondents prioritize comprehensive DEX solutions that can offer successful delivery, monitoring, analysis and remediation capabilities. It is important to integrate a DEX solution that covers all these components to create a seamless employee experience. 

VMware Anywhere Workspace helps IT deliver a great employee experience by enabling employees with delivery, measurement, analysis, and remediation of experience issues, specifically: 

In this study, Forrester conducted an online survey of 537 global director level or higher decision-makers with responsibility for strategy, oversight, or implementation for digital employee experience (DEX) to evaluate the challenges related to DEX and opportunities for a holistic, integrated solution. Questions provided to the participants asked about their organizations’ DEX challenges and opportunities, as well as their current and future plans for investing in DEX solutions. Respondents were offered a small incentive as a thank-you for time spent on the survey. The study began in February 2022 and was completed in March 2022. 

VMware, VMware Anywhere Workspace, Workspace ONE, and Horizon are registered trademarks or trademarks of VMware, Inc. or its subsidiaries in the United States and other jurisdictions.

Angela Leaf, VMware Global Communications, +1 860 480 3367, <a href="mailto:aleaf@vmware.com" target="_blank" rel="noreferrer noopener">aleaf@vmware.com</a>

Heather Donner, VMware Global Communications, +1 925 482 4333, <a href="mailto:hdonner@vmware.com" target="_blank" rel="noreferrer noopener">hdonner@vmware.com</a>

The VMware commissioned study found digital employee experience investment is critical to enable today’s hybrid workforce.

The VMware commissioned study found companies are prioritizing digital employee experience investment to increase productivity and retain employees.

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hdonner@vmware.com

Digital employee experience (DEX) is critical to enabling today’s hybrid workforce and superior employee experiences.