TechnologiesCategory2 min read

How to Be Successful in a Multi‑Cloud World

VMware StaffOctober 1, 2019
 

What a difference a decade makes. It’s been more than 10 years since the advent of cloud computing. The technology first used by tech companies — primarily for development and testing — is now handling global production workloads. And multi-cloud success changes the way nearly every business and government operates.

The State of Multi-Cloud Today

Enterprises adopting public, hybrid and multi-cloud need agility and innovation. Instead, they’re discovering complexity, largely because of three things:

  1. Pace of change: Cloud is a fundamental, rapid shift in architecture. Monthly upgrades, for example, could be a 5- or 6-fold increase from the previous norm.
  2. Distributed management of cloud: Cloud services are often adopted
    from the “outside in” by lines of business, before or outside of IT, creating decentralized management needs that increase risk, especially at scale.
  3. Pervasive multi-cloud: New SaaS products seemingly come to market every day, and CIOs need to support a rapidly expanding cloud portfolio.

A New Cloud Operational Model for the Journey from Basecamp

The four phases of a multi-cloud journey include cost and availability, governance and security, automation, and service integration over time.

Over time, the four phases of a successful multi-cloud journey include:

  1. Cost and availability
  2. Governance and security
  3. Automation
  4. Service integration

Enterprises Join the Climb

Leading cloud communications platform provider 8×8 leverages multi-cloud management solutions from VMware for automation and service integration. The company’s journey has resulted in 1,000 microservices in production.

We saved a little more than $1 million in the last six months.

Dejan Deklich, Chief Product Officer, 8x8

“One platform has to support all of our customers — big enterprises and small businesses,” explains Dejan Deklich, 8×8 chief product officer. A key multi-cloud management platform capability is reservation management: This enables enterprises to pre-arrange capacity to get the most out of their cloud budget. That alone can significantly reduce costs every month.

“We run [VMware Tanzu Observability by] Wavefront everywhere, too,” says Deklich. That’s because his company needed a solution that would scale for all its products, services and infrastructure. The solution provides enterprise observability for the full production stack.

According to Deklich, it’s “the only true enterprise-scale observability and analytics platform in the metrics space. We ended up instrumenting all microservices, all VMs, all containers — all the infrastructure that we could with Wavefront. Now we are talking about instrumenting all the business processes with it, including support.”

[Tanzu Observability] eliminates two of my major pet peeves: finger-pointing across teams — engineering, operations and QA — and wasted debugging time. This matters to me a lot.

Dejan Deklich, Chief Product Officer, 8x8

Getting to the Peak

The vision of multi-cloud management is to:

  • Take customers from a world of relying exclusively on people and tools, to a world in which they can count on smart software that continually optimizes based on business goals.
  • Move customers from a world in which they take great risks every day, into one where they can run at cloud speed with integrity and confidence.
  • Take customers from the challenges of multiple disconnected environments — multiple hybrid clouds, multiple public clouds and rich SaaS portfolios — to a world in which one suite of integrated products gives them the efficiency to scale with cloud.
  • Move customers from struggling to keep up, to a world of simplified cloud governance.

Multi-cloud success requires two things:

  1. Superior products, purpose-built for cloud that advance customers’ multi-cloud journey.
  2. A superior partner that understands enterprise challenges and what’s required to scale.