- Industry-first concierge services – including an AI-powered virtual assistant – enhance employee experiences from hire to retire
- New modern management, zero trust security and multi-cloud VDI innovations empower IT to deliver the experiences modern workforces demand
SAN FRANCISCO, Aug. 26, 2019 (GLOBE NEWSWIRE) -- VMworld U.S. 2019 – VMware, Inc. (NYSE: VMW) today unveiled innovations to its VMware Workspace ONE digital workspace platform to help organizations engage employees from the moment they sign their offer letter, and to unleash productivity to grow, expand and transform their business. The new modern management, security and multi-cloud VDI innovations will allow IT teams to leverage the power of automation to intelligently manage and secure access to any app, on any cloud, delivered to any device.
“Addressing employee experience holistically – from hire through retire – must be at the heart of every company’s digital workspace design and is paramount to workforce transformation success,” said Shankar Iyer, senior vice president and general manager, End User Computing, VMware. “With Workspace ONE, IT can more confidently empower employees to be productive by providing access to the resources they need while simultaneously advancing the organization’s modern management and zero trust security initiatives.”
Workspace ONE Delivers Concierge Services to Personalize and Simplify Employee Experiences
VMware is leading the way in helping IT and HR reimagine the onboarding and day one employee experiences with the introduction of digital concierge services, leveraging the extensive automation capabilities of the Workspace ONE platform and the richness of partner integrations.
Workspace ONE Intelligent Hub – the central launchpad for employees to securely access apps, workflows and notifications and connect with colleagues – now includes a virtual assistant, powered by IBM Watson Assistant, that users can interact with using natural language processing (NLP) or text. Workspace ONE is the first digital workspace platform to integrate an artificial intelligence (AI)-powered virtual assistant.
With the new digital concierge service, Workspace ONE Intelligent Hub Virtual Assistant, employees will be able to complete numerous IT- and HR-related tasks such as procuring and registering a new device, troubleshooting Wi-Fi profiles, opening and managing service desk tickets, and enrolling into company benefits. Employees will also be able to use the virtual assistant to access organization-specific resources such as company policies, office locations and seating maps, as well as other company and team processes.
In addition, VMware is enhancing the productivity value of Workspace ONE Intelligent Hub with new and unique Mobile Flows integrations to support HR, line of business and IT Service Management (ITSM) applications. For instance, a new integration with Atlassian Jira Service Desk allows the seamless delivery of service desk ticket information and updates into Intelligent Hub. These new integrations build on existing one-click contextual workflows already supported in the platform with partners such as Salesforce, Coupa, SAP Concur and others.
Digital Employee Experience Management Boosts Employee Experience Across Mobile & Desktop Platforms
To help organizations manage and measure the value delivered to employees, VMware is launching a tech preview of Digital Employee Experience Management, a new Workspace ONE Intelligence service. This service will enable IT to proactively detect and automatically remediate potential issues that might impact employee experience across their hardware, OS and applications, based on real-time telemetry from their digital workspace environment. By leveraging the combined capabilities of Workspace ONE UEM, Workspace ONE Intelligence, and Apteligent, Digital Employee Experience Management is the only solution in the industry to fully support IT with these capabilities across both mobile and desktop platforms, with full automation for self-healing and remediation.
When an issue does arise on an employee’s device, IT must be able to react quickly to minimize downtime. To achieve this, VMware is expanding Workspace ONE Assist capabilities (formerly Workspace ONE Advanced Remote Management) to include remote support capabilities for knowledge worker Windows and macOS devices. This adds to a currently supported list of devices for Workspace ONE Assist inclusive of iOS, Android, Windows CE, and ruggedized devices. Now, administrators can optimize employee experience by remotely diagnosing and fixing user issues across mobile and PC platforms and get them back up and running quickly.
The Leader in Modern Management Across More Devices and Platforms
Workspace ONE continues to offer the broadest support of device and OS platforms, as well as the deepest set of features to fully support unified endpoint management (UEM). Today, customers are managing tens of millions of mobile, rugged and IoT devices with Workspace ONE. VMware is announcing several innovations and integrations with its broad ecosystem that extend Workspace ONE capabilities across all platforms.
Windows 10: In just the first six months of 2019, Workspace ONE brought more than a million new Windows 10 devices under management, making Windows 10 our fastest growing platform. VMware is continuing to expand its support of Windows 10 modern management by introducing an AirLift migration tool to help customers accelerate the transition to Windows 10. In addition to supporting the migration of Microsoft System Center ConfigManager (SCCM) collections, devices and applications, the tool can now also automate the process of migrating Group Policy Objects (GPOs) from SCCM to Workspace ONE.
Workspace ONE has also added another industry-first innovation for Windows 10 management with Workspace ONE Enterprise App Catalog, which serves as a one-stop-shop for IT to procure hundreds of commonly used, pre-packaged and configured apps that are ready to deploy to the end user. Apps are pre-tested and kept up to date to help ensure proper installation. Now IT can spend less time packaging, testing and updating apps, and more time delivering the experiential services that employees care most about.
Dell Technologies: Announced at Dell Technologies World 2019, Dell Technologies Unified Workspace integrates Workspace ONE across Dell devices and services to simplify the entire device lifecycle for IT while providing workers with a personalized, ready-to-work experience. Dell Technologies and VMware today announced expanded solution capabilities, including:
- Unified Workspace now supports new Dell Latitude Chromebook Enterprise devices, enabling administrators to leverage Workspace ONE UEM to deploy apps and policies to the enterprise-ready Chromebooks alongside all other endpoints;
- Workspace ONE now integrates with Dell SafeBIOS for continuous verification of the BIOS state against desired baselines and can automate remediation;
- Unified Workspace deployments can leverage persistence of the Workspace ONE agent to help IT reclaim management of an endpoint even if the agent is uninstalled (such as in a lost or stolen device scenario).
Apple: Workspace ONE manages tens of millions of Apple devices and has continuously introduced new innovations on Mac, iPhone and iPad. VMware is announcing the following new capabilities for iOS, iPadOS and macOS Catalina:
- Planned support for iOS 13 and iPadOS coming later this fall, including initial support for the new User Enrollment, designed to support personal devices (BYOD) with business applications and services without taking full management of the device;
- Workspace ONE now supports managed software updates for Apple devices, providing fine-grained controls across all major and minor iOS and macOS updates with custom approval workflows to automatically roll-out, pause or defer updates based on the company’s risk profile toward OS updates roll out;
- A new macOS scripting and sequencing engine that provides a powerful solution for IT teams to customize the OS, install apps, deploy system fixes; and make these scripts available to users in a self-service manner;
- New macOS FileVault encryption lifecycle management to simplify key escrow, refresh, and recovery;
- New System Integrity Protection (SIP) support for macOS, providing health attestation and compliance status.
Google: VMware is embracing Android Enterprise in the field and has now made it possible for customers to migrate from legacy Android to Android Enterprise profiles in a few clicks from within the Workspace ONE UEM console. In addition, customers can enjoy the benefits of real-time monitoring around both device health and deployment progress. VMware was the first UEM to provide modern management of Chrome OS devices and is today announcing a new Workspace ONE UEM Extension for Chrome OS. Available in Q3, administrators will be able to utilize this extension to escrow, revoke and renew user- and device-based authentication certificates, enabling better security and streamlined user access to applications and services.
Okta: VMware and Okta today announced the integration of Workspace ONE and Okta Universal Directory (UD), enabling Workspace ONE deployments to leverage Okta UD as a primary directory service in place of traditional on-premises directories, accelerating customer journeys to the cloud.
Multi-Cloud Virtual Desktop and App Support with Enhanced Services
VMware is helping customers simplify and streamline how virtual desktops and applications are managed, highly secured and accessed as part of their digital workspace – on premises, in the cloud or via a combination of both. VMware is announcing several innovations designed to further simplify and automate cloud management of virtual desktops and apps within Workspace ONE.
VMware today unveiled VMware Horizon Services for Multi-Cloud that will enable IT admins to automate brokering and management across multi-site environments. Allowing employees to log into the optimal virtual workspace – either on premises or in the cloud – VMware Horizon Services for Multi-Cloud are designed to improve user performance, drive down costs and support a range of use cases including disaster recovery, data center expansion and cloud bursting.
As part of Horizon Services for Multi-Cloud, new management services will simplify desktop and app administration as IT will now be able to manage key assets such as applications or images across multiple sites to enable true hybridity. This modern approach to application management will further enable IT to decouple packaging and delivery of applications. IT will also be able to leverage identical packages across on-premises and cloud desktops with a one-to-many publishing model. Finally, a new cloud monitoring service will surface Horizon performance data so admins can proactively monitor, troubleshoot and remediate their environment from a single, cloud-based console.
Microsoft and VMware are delivering on previously committed integrations, including conditional access support for Microsoft Office 365 using Microsoft Intune and Azure Active Directory, Horizon Cloud support for Windows Virtual Desktop on Microsoft Azure, and support for Microsoft Teams to drive advanced collaboration across the workspace. In support of facilitating seamless collaboration with colleagues, customers can now also leverage the Zoom optimization pack with Horizon.
In addition, Horizon will be integrated with NSX Advanced Load Balancer, allowing customers to move away from legacy, hardware-based application delivery controllers (ADCs) to deliver fast, scalable and more secure desktop and app access from anywhere.
Finally, Horizon customers will now be able reap the benefits of hybrid cloud more cost-effectively than ever before with subscription licensing. With the VMware Subscription Upgrade Program for Horizon, Horizon 7 customers can upgrade existing perpetual licenses to Horizon Universal License at a price reflecting the additional value, allowing them to deploy anywhere – on premises or in the cloud.
Workspace ONE Intelligence Adds Cross-Platform Risk Analytics to Zero Trust Security Model
By combining industry-leading modern management, access management and digital workspace analytics, VMware has championed a comprehensive approach to enable zero trust security across networks, devices, applications and users. Today, VMware is introducing several new features aimed to help customers adopt a zero trust security architecture.
Unveiled today, Workspace ONE Intelligence will offer a user and device risk score – a single quantifiable score based on multiple risk attributes that can be used to trigger conditional access policies and automated remediations. Leveraging machine learning, Workspace ONE Intelligence can identify user behavior anomalies based on variance from patterned behavior and automate remediation actions (e.g. force multi-factor authentication, quarantine device) when suspicious user behavior is observed.
In addition, Workspace ONE Trust Network now fully supports Carbon Black, Lookout, and Netskope, allowing customers to integrate best-of-breed security solution data into Workspace ONE and leverage Workspace ONE Intelligence dashboards to provide full visibility into their security posture.
Support from Partners & Customers
“IT administrators want to give users choice when it comes to OS, device, and when and where work gets done, but they struggle with delivering a consistent and frictionless experience,” said Darrel Ward, senior vice president of Client Solutions at Dell Technologies. “By adding new security capabilities with VMware Workspace ONE and the Chrome OS to Dell Technologies Unified Workspace, we’re giving IT the power to offer a consistent and more secure experience for everyone, no matter the OS they choose. And best of all, users get the flexibility to choose the devices and use cases that fit their needs.”
Daniel Kloud, vice president, Ecosystem and Strategic Partnerships, IBM Data and AI, said: "The new Workspace ONE Intelligent Hub digital assistant powered by IBM Watson Assistant is designed to make it easier for employees to find answers to commonly asked questions and can also give IT and HR teams time back in their day and shift energy from mundane tasks to more strategic projects.”
“At Okta, we’re on a mission to enable every organization to seamlessly and securely use any technology,” said Patrick McCue, senior vice president, Worldwide Partners, Okta. “By bringing together industry leaders in identity and access management and UEM, we are able to deliver best-in-class user experience and security. Our existing and new integrations of Workspace ONE with Okta Identity Cloud and Okta Universal Directory enable organizations to provide more flexibility for users to work from any device and location while delivering the most configurable contextual access security.”
Cvent is a leading meetings, events, and hospitality technology provider with more than 4,000 employees and 300,000 users worldwide. The company offers a robust and comprehensive event management platform, and their Onsite Solutions, including check-in and badging, attendee tracking, lead capture, reporting and analytics, and mobile event apps, help event professionals deliver more efficient, engaging, and measurable in-person experiences. Cvent leverages Workspace ONE to manage, secure, and deliver their cutting-edge technology to their more than 27,000 customers around the world.
“Every customer has unique requirements when it comes to configuring technology for their events, and we’ve come to count on Workspace ONE to make the configuration, management, and redeployment of our Onsite Solutions devices more secure and efficient,” said Pradeep Mannakkara, senior vice president and chief information officer of Cvent. “With the typical customer requiring thousands of devices per event, it would take our team days, or even weeks, to securely wipe and redeploy them for the next use. With Workspace ONE, devices can be wiped, and new apps can be loaded onto them over-the-air without our team ever having to physically touch them. We know our technology, our customers, and most importantly, our customer’s data, is in good hands with Workspace ONE.”
Ricoh transforms the way people work with breakthrough office automation (OA) technologies – including printers, copiers and fax machines – to help businesses innovate and grow. Their mission is to enable people to work smarter – a mission that they not only preach to customers, but practice in their own work culture.
“Empowering employees to work smarter is central to our mission, and so we set out to create an environment where our own employees can work from anywhere, anytime and with any device,” said Hiroyuki Ishino, corporate vice president and general manager, Digital Transformation Division, RICOH. “To support this workstyle transformation, our IT team selected VMware Workspace ONE. Today, all of our employees’ devices come pre-installed with the Workspace ONE app catalog and with one touch, they can access all of their work applications from anywhere. With advanced management and security features, Workspace ONE is a comprehensive digital workspace platform that has exceeded our expectations.”
Based in Jackson Hole, Wyoming, St John’s Health provides expansive health and wellness services to the surrounding community. In a typical year, St. John’s Health admits roughly 1,900 patients, delivers 450 babies, performs 2,750 surgeries, and handles more than 8,500 emergencies. As the organization continues to grow and expand its coverage area, the IT team leverages VMware Workspace ONE to provide its staff with the services they need to care for patients from anywhere.
“As the current trends of telehealth and in-home monitoring continue to evolve, the applications and services we’re able to deliver to our clinicians via Workspace ONE will allow us to stay ahead of the curve,” said Lance Spranger, CIO, St. John’s Health. “The platform’s intrinsic security features allow us to remotely deliver applications to staff working in the field, to any device, and provides us with the flexibility we need to support our geographically-dispersed staff.”
VITAS Healthcare, the nation’s leading provider of end-of-life services, cares for 18,000 patients across 47 hospice programs in 14 states and the District of Columbia. Mobility is an integral component of the company’s daily operations, especially for VITAS employees who spend about 80 percent of their time caring for patients wherever they call home, whether at their private residence, nursing home, assisted living facility or at the company’s inpatient units. VITAS chose VMware Workspace ONE to manage and better secure all endpoints, including company-owned iPhones, iPads and Mac laptops.
“With the majority of our work taking place in patients’ homes, we are proud to provide our field employees advanced mobility solutions to compliment the high-quality care VITAS provides at the bedside seamlessly and more securely,” said Patrick Hale, CIO, VITAS Healthcare.
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News at VMworld
- Read a summary of today’s news from Chris Wolf: VMworld 2019 and Our Relentless Pursuit of the Possible
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VMware software powers the world’s complex digital infrastructure. The company’s cloud, networking and security, and digital workspace offerings provide a dynamic and efficient digital foundation to customers globally, aided by an extensive ecosystem of partners. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough innovations to its global impact. For more information, please visit https://www.vmware.com/company.html.
VMware Global Communications