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Rentokil: Enhancing Endpoint Security with a Hybrid SOC

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The increase in remote work makes endpoint security more important than ever. Rentokil Initial elevated device security by establishing a hybrid security operations center (SOC) combining VMware technology, in-house expertise and crowd-sourced threat detection.

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Rentokil Initial is a leading pest control and commercial hygiene services provider. It has more than 36,000 employees working in 1,800 teams across 80 countries. Around <a>60 percent</a> of staff work in the field.

With a large, dispersed workforce, endpoint security and device management were a priority for Rentokil even before the COVID-19 pandemic forced thousands more employees to work remotely.

Scaling cybersecurity to support the rise of remote work

As the world reeled from the first wave of COVID-19, companies rapidly scaled remote capabilities and adapted their operating models. Cyber criminals found new opportunities to launch sophisticated attacks on unsuspecting users, exploiting vulnerabilities to steal data, cause disruption and install ransomware.

INTERPOL reports highlight a sharp increase in the rate of cyberattacks during the pandemic. Significantly, attackers targeted fewer individuals and small businesses and instead moved against major corporations, governments, and critical infrastructure instead.

Rentokil needed to scale up cybersecurity in this volatile landscape.

“We rolled out VMware Workspace ONE to centralize device management and get our estate under control. VMware Carbon Black Cloud enhances security. When the pandemic hit, we needed to accelerate the rollout and deploy next-generation security with the minimum number of agents to have the maximum impact,” says Pete Shorney, global head of information security at Rentokil Initial.

Building a hybrid security operations center

Enterprise-level security is no longer the sole responsibility of the IT team. Collaboration is key, and good security demands everyone to keep company data secure.

Rentokil established a hybrid SOC to align people and processes around security best practices. This was vital for identifying and preventing cyberattacks before they pose a risk to the business, 24-7.

The hybrid SOC is staffed by both in-house and outsourced professionals for greater flexibility, scalability and cost-saving—all while achieving a higher level of security.

A team of first- and second-line responders use <a href="https://www.vmware.com/uk/products/workspace-one.html">VMware Workspace ONE</a> and <a href="https://www.vmware.com/uk/products/carbon-black-cloud.html">VMware Carbon Black Cloud</a> to monitor the company’s environment from a single console. With approximately 13,500 Microsoft desktops, 25,000 laptops, 6,000 Google Chromebooks, 30,000 Android mobile devices and 3,500 servers, that’s no small task.

Tier one comprises Rentokil front-line engineers, dedicated to workplace security. Tier two includes the security operations team that manages the environment.

VMware Workspace ONE Unified Endpoint Management (UEM) monitors the full lifecycle of all devices anywhere in the world. Comprehensive built-in security features protect data and devices from increasingly insidious threats. The team also uses Workspace ONE Intelligence for insights and analytics, which helps to identify vulnerabilities and risks based on user behavior.

The company outsourced tier three threat detection to Kroll, an organization providing security services and crowdsourced expertise. “The hybrid model means we can access the latest skills and knowledge to block as many attempted breaches as possible. The Kroll team focuses on what they do best, leaving our in-house team to manage and protect the environment,” says Shorney.

Over 12 months, the hybrid SOC blocked <a>95 percent</a> of threats before they entered Rentokil systems, and the team swiftly identified and dealt with the rest. With central visibility across the landscape, they can move to quickly isolate any infected devices in minutes and prevent the malware from causing damage.

Enhanced user training to enable “work from anywhere”

User training is a key component in the Rentokil security posture. Evidence suggests the vast majority of successful cyberattacks are linked to human error, and more employees working remotely amplifies this risk.

The company defined three personas among its workforce: those with good knowledge of cybersecurity; those who are somewhat aware; and those who lack awareness of what constitutes high-risk behavior.

Rentokil launched a campaign to educate users about security, leveraging data from Carbon Black Cloud to show staff when they’ve clicked suspicious links. Learning from real-world examples improves employee understanding of security risks and crucial skills for maintaining a secure “work from anywhere” environment.

Next, the hybrid SOC team is exploring how to establish a Zero Trust environment, enabling workers to use their own devices and enjoy secure access to workplace technology.

Cybercriminals are as active as ever, but as attacks evolve, the hybrid model provides cost-effective access to expertise beyond threat hunting.

“Strong partnerships and great technology are crucial for next-generation security. We have the agility and scalability to keep our business secure as we grow, without increasing costs or complexity,” explains Shorney.

Download the full Rentokil customer case study<a href="https://www.vmware.com/company/customers/index/fullpage.html?path=2022/rentokil-initial-supports-geographically-dispersed-workforce"> here</a>!

Rentokil Initial elevated device security by establishing a hybrid security operations center (SOC) using VMware technology.

Rentokil: Enhancing Endpoint Security | VMware News & Stories

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The revolution sweeping through financial services has brought new purely digital players to the market and is driving massive change through traditional banks and other financial institutions. Across the globe, customers’ digital experience is reshaping traditional banking services and relationships, and the Asia Pacific region is leading this transformation.

Partly in response to a pandemic that closed bank branches worldwide, customers are demanding almost every service to be available digitally, and in most cases, via a mobile app. Every bank is becoming a digital bank. Markets that have had a large unbanked population have, over the last few years, leapfrogged directly into mobile banking, bypassing traditional banking.

According to <a href="https://www.mckinsey.com/industries/financial-services/our-insights/future-of-asia-the-future-of-financial-services">McKinsey’s 2021 Personal Finance Survey</a>, the share of consumers in Asia actively using digital banking has jumped to 88% this year, compared to 65% four years ago. More than 60% of Asian consumers are now open to switching to a digitally-focused “direct” bank, McKinsey reports.

And financial services companies are raising their digital game. In VMware’s own <a href="https://www.vmware.com/asean/company/news/releases/2021/Gearing_Up_for_Growth_Go_Digital_First.html">Digital Frontiers 3.0 study</a>, more than half of respondents said financial services groups in Southeast Asia had improved digital services compared to before the pandemic.

The big digital shift has helped open the door for fintech players like <a href="https://www.antgroup.com/en">Ant Group</a> in China, <a href="https://www.bankbazaar.com/">BankBazaar</a> in India and <a href="https://www.afterpay.com/">Afterpay</a> in Australia to enter the market. It’s a market where the big digital names like PayPal, Stripe and India’s Paytm have already carved out substantial businesses. Along with China’s AliPay and WeChat Pay, which have been acknowledged as global leaders in fintech scale and innovation for some time.

To keep up with the disruption, traditional banks are innovating at a rapid pace and expanding their scope beyond traditional finance and are beginning to offer services that look more like those of pure fintechs. In Singapore, DBS’ PayLah app offers anything from simple payments to food orders and purchasing of public transport fares, while Thailand’s Kbank has teamed up with Grab for its own e-wallet service offering payments and loans. Services like PayNow in Singapore and the New Payments Platform in Australia allow customers of multiple banks to make payments to each other using only mobile phone numbers. Chinese giant Ping An, which started life as a conventional insurer, has become a technological powerhouse offering services across areas as diverse as healthcare, auto services and real estate. In India, HDFC Bank offers AI-powered 10-second car loan approvals.

Customer-Driven Transformation

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One of the major drivers of the success of the new fintech players is their superior customer experience and ease of use. Traditional banks are innovating faster than ever to improve customer experience.

At VMworld, several leading financial institutions shared how they are transforming to become digital-led banks. Customer experience is key, powered by a move away from legacy infrastructure to agile, cloud-based platforms to keep up with what customers want.

In my discussions with banking technology leaders, there were some key common themes among their transformation strategies that stood out:

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Eyeing the democratization of finance and greater competition, regulators around the Asia Pacific region seem keen to encourage the growth of new digital financial services. In this environment, some banks are even planning to shift their core banking systems into the cloud—something that would have seemed unlikely not that long ago. More regulatory leeway is also increasing the speed of change, which is adding to the pressure on all players to keep up.

And all this is happening in an environment of greatly increased competition. As well as the new breed of fintechs, companies from other industries, such as telco, are also beginning to offer financial services to their large existing customer bases.

“We are a tech company with a banking license,” is something we now hear all the time as traditional banks embrace tech and forge partnerships to compete in this new marketplace.

We are witnessing some of the biggest changes in financial technology since banks first computerized in the middle of last century and are heading into an exciting and customer-driven new era.

Digital banking trends are reshaping traditional banking services and relationships. The Asia-Pacific region is leading this transformation.

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