Pop Culture Tech podcast 2.5 explores remote work and where we all go from here. Featuring Zoom and Distribute Consulting

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Digital Transformation Isn’t Just About Technology—It’s About Skills, Too

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Special Report: The Future of Manufacturing

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8 Groundbreaking Organizations Earn First-Ever VMworld Customer Excellence Awards

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Special Report: Smart City to Smart Nation

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5 Considerations for a Return-To-Office Strategy

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Building a Legacy of Customer-Centric Digital Innovation

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3 Hard Truths About Cybersecurity

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How Victoria University Revolutionized Its Learning Model

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Meet the Team Handling 2 Million IT Events a Day

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Powering Fashion Experiences in Asia’s Technology Capital

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Behind the Wheel with Mercedes-Benz.io

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At the onset of the 2020 pandemic, an  interconnected digital web helped power #ZoomLife’s meteoric rise into pop culture legend.  In this Pop Culture Tech episode, we talk about the culture and innovation powering our new world of work.

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Not every work experience outside the office is perfect. Presenters still forget to unmute. Attendees leave mics on. Yet today’s employees are feeling pretty good about remote working.

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In the recent <a></a><a href="https://vmware.com/go/virtualfloorplan" target="_blank" rel="noreferrer noopener">Virtual Floorplan: New Rules for a New Era of Work study</a>, three-quarters (75%) of employees globally agreed moving to a distributed working environment has meant their performance—and not traditional metrics like time in the office—is being valued more by their employers.

<a href="https://news.vmware.com/category/pop-culture-tech" target="_blank" rel="noreferrer noopener">Pop Culture Tech's remote work podcast</a> episode checked in with two experts to explore how businesses and workers maintain the momentum.

In the 1970s, a very small group of employees began the teleworking trend, primarily doing tasks from home. After Y2K, increasing access to mobile devices and cloud technologies catalyzed work from anywhere and the remote workforce emerged. Then came 2020 and the pandemic, accelerating the growth and acceptance of work from everywhere by decades.

Today, remote and hybrid working styles are commonplace. Employees want these flexible workstyles to continue. And this has leaders around the world strategizing about how to concurrently maximize flexibility and productivity.

“The term ‘remote work’ will cease to exist. Very soon, remote work will just be work, because it will be the majority, and it will be the standard,” said Laurel Farrer, founder and CEO of <a href="https://www.distributeconsulting.com/" target="_blank" rel="noreferrer noopener">Distribute Consulting</a>.

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Historically, mid-level managers and people farther along on their career journeys objected most to remote working’s viability. The primary reasons: working away from the office was so different from co-located environments and they couldn’t imagine how it would effectively serve the business.

The pandemic eliminated all the resistance and doubt around the credibility of remote work, Farrer believes, because every manager of every business in every industry experienced remote work at the same time. “Leaders were able to experience it in their teams; to see their teams staying productive,” she said. “They now have the evidence they needed to prove the viability of remote work as an operational model.”

The pandemic also changed employees’ perception of work. It’s no longer somewhere people go.

“Work is something we do,” explained Harry Moseley, Global CIO of <a href="https://zoom.us/" target="_blank" rel="noreferrer noopener">Zoom</a>. The challenge for organizations now is “how do you bring people back to the office in a way that is inclusive, like what we’ve experienced…where we can collaborate safely.”

Zoom, the company dedicated to making video communications frictionless and secure, has ideas.

CEO Eric Yuan founded the company on five principles that drive innovation, Moseley said:

The overarching vision that Zoom is working really hard on today, is “how can we make the virtual experience as good, if not better than the in-person experience,” said Moseley.

New Zoom capabilities are a start. Smart Gallery, for example, leverages artificial intelligence to provide immersive views and more so people can continue to experience the nonverbal cues they’ve gotten to accustomed to having while working away from the office.

What the pandemic has taught leaders and employees is that “there’s now a way to do business better,” concluded Farrer. And that includes asking hard questions—about empathy, alignment and shared values—and supporting the answers with modern communications channels and technology.

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What's the future of remote work and tech? Listen to this new Pop Culture Tech podcast featuring Zoom and Distribute Consulting.

Sorry, I Was On Mute! Pop Culture Tech Podcast 2.5

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Sorry, I Was On Mute! Listen to Pop Culture Tech's Remote Work Podcast

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Blakely Thomas-Aguilar

Choose a trend from recent years and there is a good chance that the pandemic has accelerated it. From online shopping and video streaming, to remote working and learning, COVID-19 triggered what many call <a href="https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/the-great-acceleration">the great acceleration</a>.

This is of course true of digital transformation, which underpins many of the trends above. And it’s also true of the long cyclical move away from organizations outsourcing their IT functions.

The speed at which organizations now need to iterate their digital offerings to stay at the top of their game has accelerated well beyond what the traditional outsourced IT model can offer.

When there are opportunities or needs that demand being served in days, or even hours, engaging a vendor at arm’s length to do the work just doesn’t cut it. And as more and more functions are delivered “as-a-Service,” the expectation that services are improved and updated in real time continues to grow rapidly.

We’ve known for a long time that technology is just one part of a successful digital transformation. Having a team with the right skills and capabilities is also instrumental. Increasingly, we’re seeing organizations wanting to build those skills internally to use that tech to its potential.

This means that as organizations continue to digitally transform, they must be looking for partners who do more than implement technological solutions—they are looking for partners who can also deliver the training and knowledge they need.

The pandemic has supplied countless examples of the power of this approach.

For instance, the need to respond quickly to changing needs has driven the development and continued evolution of the Service NSW app, the main government portal for Australia’s most populous state.

The app is used by more than three-quarters of the state’s population. It powers the government’s world-class contact-tracing efforts and gives users a quick and simple way to check in to locations that they visit.

The plaudits the Service NSW team has earned for the frictionless functionality of the app demonstrate the value of having the right skills in house.

In pre-pandemic times, VMware’s Tanzu Labs team worked with the NSW Department of Customer Service to develop the Service NSW app, not for checking in to premises but to operate as digital drivers’ license. By partnering with their product managers, engineers and designers, we developed a system that their team was confident in using.

This meant that when the need for a digital solution for checking in to premises arose, Service NSW were able to quickly and effectively extend the functionality of the existing app.

This capability allows the Service NSW team to rapidly incorporate feedback from users to improve the app experience. Features such as saving the details of dependents, reminding users to check out of a venue, and even offering the latest COVID advice could all be rolled out just days after the need is identified.    

This type of responsiveness and rapid iteration simply isn’t possible with the traditional outsourced IT model.

While having the right development capabilities in-house can enable organizations to move faster, it can also help them move in entirely new directions.

For automotive giant Hyundai Motor Group, the future of cars lies in their connectivity. Already, 4 million Hyundai vehicles are connected to the cloud. By next year, it will be 10 million. Hyundai’s designated ICT company, Hyundai AutoEver, is driving this transformation and investing heavily in internalized capabilities like DevSecOps and microservices as well as the capabilities of its software engineers.

By pairing Hyundai’s engineers with our Tanzu Labs engineers, the team was able to learn about cloud-native technology in a short time and utilize test-driven development practice to deliver high-quality code to market without sacrificing any lead time—all while enhancing the developers’ experience and skillset.

This combination of new platform and application architecture, along with the skills to use them fully, has had transformative effects on Hyundai AutoEver’s application modernization.

Speaking at SpringOne, Hyundai AutoEver CEO Jung Sik Suh explained: “We reduced delivery time, which previously took more than 14 days, to less than three days by building up the automated process that enable low-risk development deployment.” Overall, he said, Hyundai AutoEver has made its speed to market eight times faster.

As the speed of innovation ramps up, so does the complexity of the processes needed to bring about that innovation. As a result, ensuring that new skills are embedded in your organization along with new technology is often no small feat.

Hiring suitably experienced developers and engineers is one approach, but with an existing skills shortage being amplified in many nations by restrictions on skilled migration, this path is only getting harder.

Another approach is ensuring your technology partners transfer their relevant knowledge to your internal IT teams. The most powerful way for this to happen is time, proximity, and a commitment to making the knowledge transfer happen.

Until the pandemic, VMware’s approach to making this happen had been to have our developers sit side by side with our client’s IT teams for weeks or months, creating and reviewing code side-by-side.

Pair programming allows the client teams to have deep experience with the implementation of the technology we supply. The depth of knowledge this creates can’t be replicated with training courses or seminars. Neither can the confidence it creates to try new things and create the innovation that so many organizations strive for.

The pandemic, as it has with many things, meant we had to shift from a face-to-face model to a remote style of interaction. But this change also opened up new possibilities for us to share knowledge by removing distance as a barrier to getting developers together.

But for best results, this shouldn’t be a purely IT-based pursuit. Where we have seen the biggest success is where organizations have had the wisdom to bring subject matter experts from the business side into the process.

By now, many businesses are comfortable with their software engineers operating on an Agile methodology. But getting the rest of the business operating that way is a more confronting process. Enabling business processes and operating models to respond as quickly as technology allows is where true transformation is sparked. After all, the best tools in the world aren’t worth much if they’re not being used.

Successful digital transformation is not just about technology. It's about the skills it takes to develop the technology as well.

Technology is just one part of a successful digital transformation. A team with the right skills and capabilities is also essential.

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Vice President and Chief Technology Officer, Asia-Pacific &amp; Japan, VMware

Guru Venkatachalam

Technology is just one part of a successful digital transformation. Having a team with the right skills and capabilities is also instrumental.

Economies depend on flexible, resilient manufacturing. How can technology take manufacturers further faster to a real-time connected future?

From Steady Change to Complete Disruption

The toilet paper rush of 2020 was an eye-opening reminder to consumers that manufacturers keep the world supplied.

Although varied in their specialties, manufacturers globally must continually respond to, adapt to, and accelerate change in near-real-time to meet demand. Whether they produce textile, wood, metal, chemical, petroleum, plastics, electronic, transportation, pharmaceutical, or food products.

Nearly every manufacturer for years has been undergoing some form of digital transformation to stay flexible and competitive. Among their primary goals: driving efficiency and productivity improvements spanning design and prototype development, supply chains, and factory floors—all while keeping employees safe.

But manufacturers’ slow and steady digital adoption met a test like no other when the industry was forced to respond to the global disruption caused by the COVID-19 pandemic.

<strong>Manufacturing is a large industry sector. International Standard Industrial Classification (ISIC) codes highlight the many subsectors, including:</strong>

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A survey at the onset of the pandemic by the <a href="https://www.nam.org/how-coronavirus-is-affecting-manufacturers-7417/" target="_blank" rel="noreferrer noopener">National Association of Manufacturers</a> of its member companies in February-March 2020 showcased the immediate, anticipated negative impacts of COVID-19.

IT modernization—including modern apps and cloud services—is becoming essential for real-time connected manufacturing operations. And not just modernization for modernization's sake. Leaders are looking to speed invention, sourcing, operations, supply chains, and ultimately, delivery. They want modernization that includes agile processes and innovative technologies that build in visibility and security while streamlining compliance and boosting agility. And of course, modernization that reduces time to market.

Today, manufacturers are not only doing more with less, they are counting on software, applications, and emerging technologies to lead the way in empowering employees, contractors, and suppliers as they strive to operationalize what <a href="https://www.cbinsights.com/research/future-factory-manufacturing-tech-trends/" target="_blank" rel="noreferrer noopener">CB Insights</a> illustrates as the factory of the future.

These are just some of the cutting-edge technologies helping manufacturers achieve impressive results:

And more emerging tech is gaining traction every day, including augmented and virtual reality, blockchain, machine learning, analytics, and wearables.

<strong>The Acceleration of Robotics</strong>

The IFR predicts a rise in robot use in 2021 across the manufacturing sector. Here’s how:

Because connected assets, factories, products and vehicles have the highest exponential value creation potential, manufacturers are moving quickly to embrace digital foundations capable of supporting these key initiatives:

Zeroing in on cybersecurity, there is still much that is secret about manufacturing design and processes. That makes data and information security a top priority for everything from company patents to workflows. With ransomware predicted to attack a business every two seconds by 2031, according to <a href="https://cybersecurityventures.com/global-ransomware-damage-costs-predicted-to-reach-250-billion-usd-by-2031/" target="_blank" rel="noreferrer noopener">Cybersecurity Ventures</a>, manufacturing IT teams must work hard to stay ahead of new attack vectors.

While continuous efforts to meet ever-changing consumer and marketplace demands steadily moved manufacturers toward digital, the pandemic has catalyzed digital transformation initiatives. Today, manufacturers are teaming with partners like VMware to digitize their operations top to bottom:

As consumers, we recognize the importance of manufacturers in our world and can’t wait to see how they supply us next.

Global citizens increasingly want a better, more sustainable quality of life. For governments, that means building smart cities and nations.

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Special Report: The Future of Manufacturing | Trends

Today at <a href="https://www.vmware.com/vmworld/en/index.html" target="_blank" rel="noreferrer noopener">VMworld 2021</a>, we’re excited to announce the honorees for the first-ever VMware Customer Excellence Awards.

In their role as independent auditor, IDC was also commissioned by VMware to act as the preliminary judge and recommendation organization to the 2021 VMware Customer Excellence Award Program.

The awards committee looked at the toughest challenges organizations faced over the past year. From suddenly remote workforces to changing customer demands and the global health crisis, these eight organizations made the impossible “possible” in these categories:

Featured by VMware CEO Raghu Raghuram in the VMworld 2021 General Session, FedEx is accelerating its digital transformation across every region globally. And, among so many other demands on their business, the company’s cloud, apps, data intelligence and IoT innovations were critical for helping distribute lifesaving COVID-19 vaccines to communities across the world.

Digital Business Transformation of the Year: Pirelli

Pirelli manufactures tires for premium and prestige vehicle brands. The company collaborates with these car manufacturers to design tires for specific models and versions. Working collaboratively enables Pirelli to gain deeper insight into near- and long-term customer needs, delivering greater manufacturing agility and faster time to market. Thanks to this business model, more than 80% of customers fitting Pirelli tires as original equipment choose Pirelli tires in the replacement market.   

Highly digitized processes in Pirelli’s manufacturing plants require intensive data management. To modernize its IT infrastructure, Pirelli needed a multi-cloud strategy to integrate its private cloud with a public cloud solution. Since VMware helped virtualize nearly 100% of the company’s on-premises private cloud, the migration to a public cloud solution using VMware Cloud on Amazon AWS was a logical digital foundation to provide Pirelli with full platform independence. Using VMware technology to move virtual machines from the private to public cloud created an efficient, multi-cloud vendor strategy compatible with all public cloud providers.   

The company’s integrated approach enables Pirelli to transform the way it works with customers in order to minimize costs and improve time to market, agility and team collaboration. The solution is expected to increase the company’s bandwidth at lower total cost of ownership globally.

Social Impact of the Year: IHC New Zealand 

Founded in 1949, IHC New Zealand advocates for the rights, inclusion and welfare of all people with Intellectual disabilities. IHC is the second-largest social housing provider in the country and provides full residential services so that the people we support can live in their communities. IHC also offers vocational training to assist with employment opportunities. 

For years, IHC operated a paper record-keeping system. This process created fragmented sets of resident data, effecting the amount of time staff could devote to residents.  Ultimately, IHC’s team decided they needed digital solutions to modernize their operations. The first step: enabling 3,500 remote staff with mobile devices and cloud-based apps. 

Working with VMware engineers, IHC will soon manage all 2,500 mobile devices with VMware Workspace ONE. Its small-but-mighty team of 25 IT experts deploy apps to users’ chosen devices in a controlled, consistent way. And with managed services provider CCL, the team helps drive usage and feature enhancements.  

Looking forward, IHC is exploring IoT and cloud solutions to advance its mission of enabling people with intellectual disabilities to lead fuller, barrier-free lives. 

Improved Customer Experience: IndusInd Bank Ltd 

Headquartered in Mumbai, IndusInd Bank has more than 1,500 branches across India, with offices in London, Dubai and Abu Dhabi. Established in 1994, the bank opened with traditional banking services. But as competition intensified, the company pioneered customer-centric financial service innovations that helped customers transition to online banking and other digital experiences.  

But to create a robust platform for its evolving digital capabilities, IndusInd needed a pathway to the cloud. IndusInd Bank partnered with VMware to accelerate innovation and deliver new customer experiences. Now, the bank can build and run apps on any cloud.  

IndusInd’s flexible, multi-cloud infrastructure delivers a constellation of customer-centric apps and services. One of those is IndusAssist on Amazon Alexa. This innovative service lets customers check account balances, transfer funds and pay credit card bills simply by talking to Alexa. Another example is Video Branch. Using mobile devices, customers can connect with bank representatives and complete a full range of tasks from home—or anywhere in the world.  

Finally, IndusInd’s digital foundation gives its team the tools and resources they need to rapidly respond to business disruptions and adapt to rapidly changing markets. 

For example, “Compared to before the pandemic and now, 70-80% of our acquisitions are via digital channel.  That’s a big jump; a very high portion of customers are using digital channels. Payment has become contactless during the time that the pandemic came into our lives,” said Biwasbrata Chakravorty, head of information technology, IndusInd Bank. 

<a href="https://www.vmware.com/content/microsites/possible/stories/indusind.html" target="_blank" rel="noreferrer noopener">Dive deeper into the story</a>. 

Digital Transformation: Commonwealth Bank of Australia (CBA)

CBA’s goal is to move 95% of its IT workload to the public cloud by 2025, as a way to simplify CBA’s technology estate and ensure applications remain highly resilient and highly available. The bank’s migration to public cloud ensures greater digital resilience throughout its IT infrastructure by consolidating disparate systems and processes and adopting automation for an improved service. In working closely with AWS, VMware helped to ensure success in implementing capabilities for CBA’s renewed operating infrastructure. 

Now with a more standardized, resilient architecture, the bank is able to use a scalable and agile platform, where technology teams can deliver the best digital experiences to customers. It will return benefits to CBA in operational efficiencies, enabling business agility, growth and market differentiation.

This ultimately translates into benefits CBA’s customers, who will be able to access their money 24/7 and pay for critical services. Additionally, with the improvements in CBA’s technology infrastructure, it can now provide a key payment platform that forms a large part of Australia’s liquidity for customers receiving income support, disability payments, veterans’ pensions and salaries for government employees.

At VMworld 2021, we're excited to honor organizations that used technology innovation to make the impossible “possible.”

Announcing the 2021 VMware Customer Excellence Awards

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8 Organizations Earn First-Ever VMworld Customer Excellence Awards

Citizens increasingly demand a higher quality of life at a more sustainable cost. For governments, that means building the smart city and smart nation of the future.

The pandemic led to an inevitable surge in the use of digital technologies. People and organizations all over the world have had to adjust to new ways of work and life. Lockdowns across countries accelerated the rise in the use of information systems and networks with massive changes in usage patterns and behavior.

These changes effected most organizations—business, societies and government. Now, more than ever, citizens expect easy access to government information and services digitally. The urgent questions are: How do governments modernize IT in a secure, scalable and functional way, while improving quality of life? How do they become smarter?

According to a recent <a href="https://granicus.com/resource/the-state-of-digital-in-government/" target="_blank" rel="noreferrer noopener">Granicus survey</a> of 115 government leaders, 61% believe their organization is not keeping pace with the private sector in its adoption and implementation of modern technologies. Additionally, 36% believe that government will never catch up with private sector in terms of technology.

Bureaucracy and budget are leading factors of why. But many governments are navigating these complicated environments by focusing on key areas, including:

In an ideal world, digital transformation in government would be as simple as aligning technological solutions to demand. However, the modernization of government bears significant change and requires close evaluation of:

After a decade of trial and error, municipal leaders are realizing that smart-city strategies start with people, not technology. “Smartness” is not just about installing digital interfaces in traditional infrastructure or streamlining city operations. It’s also about using technology and data purposefully to make better decisions and deliver a better quality of life.

Connected cities or “smart cities” mix technology and human capital to solve problems resulting from the growth of the urban population. 

Three layers work together to make a smart city:

This includes a critical mass of smartphones and sensors connected by high-speed communication networks.

<p>This includes a critical mass of smartphones and sensors connected by high-speed communication networks.</p>

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Translating raw data into alerts, insight and action requires the right tools. And this is where technology providers and app developers come in.

<p>Translating raw data into alerts, insight and action requires the right tools. And this is where technology providers and app developers come in.</p>

3. Usage by Cities, Companies & the Public

<h4>3. Usage by Cities, Companies & the Public</h4>

Many applications succeed only if widely adopted and ultimately change behavior. For example, government-deployed apps can encourage people to use transit during off-peak hours, use less energy and perform preventative self-care.

<p>Many applications succeed only if widely adopted and ultimately change behavior. For example, government-deployed apps can encourage people to use transit during off-peak hours, use less energy and perform preventative self-care.</p>

Today, cities are moving beyond the smart city pilot stage, using data and digital technologies to deliver results that are more relevant and meaningful to residents.

Case Study: Small Town. Smart City Dreams.

IoT has the potential to transform public sector operations at municipal, regional and national levels. These public entities can leverage the power of connected things to meet the needs of a population that is increasingly reliant on digital services and interactivity.

Today, cloud technologies are considered as secure as than traditional software—if not more secure. Now, leaders are dedicating time to upscale IT talent and delving deeper into what security measures are pre-built into cloud technology. To get there, government leaders should be reframing the question of cloud security from “Is the cloud secure?” to “Am I using the cloud securely?”

The City of Venice, Fla., for example, has roughly 350 employees and a 6-person IT team that serves many departments in the city, including public safety. Previously, IT was haphazard. Different departments purchased tools and software, creating little to no cohesion. IT director Christophe St. Luce and team faced the challenge of consolidating all the needs of the departments and finding an endpoint security solution that would satisfy the needs of multiple stakeholders.

Case Study: City of Venice, Fla., to Secure its Digital Environment

The City of Venice IT department’s goal is to empower a transparent and agile digital government. Florida was a prominent target of ransomware attacks during the 2020 pandemic. And the city’s IT department has continued to strengthen their security stack to stay on top of events in their digital environment.

Fortunately for a small IT team with multiple duties and responsibilities, VMware Carbon Black Cloud helps them customize the platform to their specific workflows, giving the team peace of mind.

<a href="https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/customers/vmw-city-of-venice-florida-success-story.pdf" target="_blank" rel="noreferrer noopener">Dive deeper into the City of Venice's story.</a>

Data impacts everything from housing and transportation to the citizen experience. The data provides context and feedback in real time. This, in turn, helps government become more efficient and more responsive to citizens’ wants and needs. At the same time, government leaders acknowledge that clear rules are required for gathering, handling, and using the growing amount of data available.

But the final goal is simple: Improve the quality of life for everyone in the city.

Case Study: PCMC’s Smart City Transformation Journey

Pimpri Chinchwad has come a long way from its roots as a small village cluster. Today, it’s becoming a model smart city and leading business hub in the Pune region of India. A significant part of the city’s growth can be attributed to PCMC, in making sure that Pimpri Chinchwad progresses to be a vibrant, attractive, and livable destination.

With the responsibility to transform India’s Pimpri Chinchwad into a smart city, there was a critical need for Pimpri Chinchwad Municipal Corporation, also known as PCMC, to first modernize and update its own data center. The IT team had to ensure the tech stack was adaptable, agile, scalable, and resilient enough to support a large-scale transformation project.

PCMC had to resolve its IT constraints on data center management, micro-segmentation, and zero-trust environment to ensure seamless business continuity.

Through the evaluation process, VMware emerged as a trusted tech partner for PCMC in partnership with Tech Mahindra. VMware implemented an SDDC architecture that encompassed best-in-class virtualized compute, storage, and networking with comprehensive cloud management. This approach helped PCMC use a fully virtualized infrastructure that was inexpensive and simple to configure.

As cities begin to adapt to new ways of living, the inevitable questions are: How do governments achieve digital transformation at scale? How do smart cities ultimately lead to smart nations?

First, we must ask: What is a smart nation? According to <a href="https://www.tech.gov.sg/media/technews/digital-government-smart-nation-pursuing%20singapore-tech-imperative">GovTech Singapore</a>, smart nations mean people and businesses are:

<strong>Building a smart nation is a whole-of-nation effort comprising of three pillars:</strong>

Case Study: Pursuing Singapore’s Tech Imperative

When it comes to digital government, Singapore is fortunate to be building on strong previous efforts. Today, most transactions between citizens and the government can be done online, and integrated apps reduce the time taken to fulfill inter-agency requests.

According to <a href="https://www.itnews.asia/news/singapores-citizenry-gives-digital-government-the-thumbs-up-562343">IT News Asia</a>, nearly half of Singaporeans surveyed (49%) agreed that the Government now delivers better digital experiences. Additionally, 56% of respondents shared that the government has given them the assurance that their personal information is secure.

<strong>Soon after formation, Singapore launched five Strategic National Projects:</strong>

Customer Stories

Sorry, I Was On Mute!

Digital Transformation Isn’t Just About Technology—It’s About Skills, Too

Special Report: The Future of Manufacturing

8 Groundbreaking Organizations Earn First‑Ever VMworld Customer Excellence Awards

Special Report: Smart City to Smart Nation

5 Considerations for a Return‑To‑Office Strategy

Building a Legacy of Customer‑Centric Digital Innovation

3 Hard Truths About Cybersecurity

How Victoria University Revolutionized Its Learning Model

Meet the Team Handling 2 Million IT Events a Day

Powering Fashion Experiences in Asia’s Technology Capital

Behind the Wheel with Mercedes‑Benz.io