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Trust, Security and Digital Experience-Led Innovations Critical for Growth of Thailand’s Financial Services Industry

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Cutting Edge Innovations, Trust and Security Key to Unlocking Full Potential of Southeast Asia’s Digital Financial Ecosystem

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Innovative Digital Experiences Key to Strengthening Competitiveness and Securing Growth for Philippines’ Financial Ecosystem

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Personalized Yet Sustainable Experiences Will Redefine the New Retail Playbook in Southeast Asia

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Digital-First Experiences to Pave the Way to the Future of Connected Healthcare in Southeast Asia &#8211; Singapore

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Digital-First Experiences to Pave the Way to the Future of Connected Healthcare in Southeast Asia &#8211; Philippines

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Digital-First Experiences to Pave the Way to the Future of Connected Healthcare in Southeast Asia &#8211; Indonesia

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Digital-First Experiences to Pave the Way to the Future of Connected Healthcare in Southeast Asia

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Digital Frontiers 3.0 &#8211; Malaysia

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Digital Frontiers 3.0 &#8211; Singapore

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·        
<ul>
<li style="text-align: left;">Patient-centric digital experiences will enable growth with 66% of Southeast Asians preferring remote, video-call consultations with medical professionals</li>
<li>Region’s healthcare ecosystem needs to build a more robust digital foundation to accelerate innovations as Southeast Asians embrace technologies that detect anomalies better than human doctors (55%), conduct invasive surgeries via remote robotics (54%) and provide more freedom to patients with chronic and long-term illnesses (61%)</li>
<li style="text-align: left;">Security is still key in building and sustaining digital trust in future of healthcare as only 31% of respondents say they think their data is safe with healthcare providers </li>
</ul>
<ul>
</ul>
<ul>
</ul>
Thailand, September 27, 2021 – Digital-first patient services and experiences are paving the way to Southeast Asia’s future healthcare landscape, according to VMware, Inc. (NYSE: VMW). In <a href="https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/company/vmware-healthcare-infographic-th-05.pdf">VMware’s Digital Frontiers 3.0 Study</a>, VMware uncovered Southeast Asian consumers’ excitement for digital-enabled healthcare services with 66% of them saying they prefer remote, video-call in lieu of face-to-face consultations with medical professionals. With more patients increasingly expecting improved healthcare accessibility, timeliness and accuracies regardless of wherever and whenever they are, emerging digital healthcare innovations such as robotics and telehealth will be pivotal in shaping the future of digital healthcare in Southeast Asia.
<ul>
<li>More than half (54%) say they are comfortable and excited to have a more qualified doctor conducting invasive surgery via remote robotics than a less qualified doctor conducting it in-person.
<ul>
<li>This is higher than other surveyed counterparts: US (42%), France (43%), Germany (35%) and UK (46%).</li>
</ul>
</li>
</ul>
<ul>
<li>More than half (55%) are also comfortable and excited with receiving a diagnosis from a powerful computer that can learn to detect anomalies such as cancerous cells, rather than seeing a human doctor.</li>
<li>61% also believe that digital healthcare services can provide more freedom to patients with chronic or long-term illnesses as they can live further away from a medical facility by depending on sensors and real-time data monitoring to predict when they will require medical assistance.</li>
</ul>
Yet the same study also revealed that only 36% of Southeast Asian respondents are happy to interact with healthcare services providers digitally. To close the gap and drive greater digital healthcare adoption, healthcare industry incumbents and new entrants can tap on a more robust digital infrastructure and harness emerging technologies like Cloud, modern apps and big data to enable and provide better and more accurate healthcare services, charting a new future of connected healthcare for the region.
<ul>
</ul>
“New, immersive healthcare services such as remote medical consultations, wearable devices and supercomputers have redefined the way healthcare organizations and doctors interact with the patients and respond quickly to their needs – regardless of when and where they are. In the race for vaccines and other medical solutions, technology has also played an incredibly important role in tracking the spread, managing tests and improving the overall distribution flow,” said Ekpawin Sukanan, Country Manager, Thailand, 
. “To build a resilient digital health ecosystem in Southeast Asia, VMware is committed to providing leading healthcare services providers in the region with a robust digitalVMware foundation to accelerate innovations, scalability and agility in patient care and clinical research.&#8221;
Future-forward technologies are transforming healthcare
<ul>
</ul>
Optimism for technology to provide solutions for health-related issues in Southeast Asia remains high as consumers believe that frontier technologies will be the key to offering a solution in the next decade:
<ul>
<li>82% believe that we could arrive at a solution to reduce the spread of Covid-19 – this is higher than other surveyed countries: US (59%), France (60%), Germany (58%) and UK (58%). 80% believe that technology can improve the quality of lives for the elderly and disabled.</li>
</ul>
<ul>
<li>76% believe that technology can help improve mental healthcare – for instance, enabling virtual therapy sessions.</li>
</ul>
<ul>
<li>74% believe that we can significantly lower the risk of invasive surgeries.</li>
</ul>
The innovation opportunity is ripe for Southeast Asia’s healthcare sector to leap forward, with consumers embracing technologies of the future including artificial intelligence (70%), 5G (78%) and facial recognition (75%). In fact, more than one-third of respondents (37%) have said that 5G will be key in enabling wearable devices to monitor their health in real-time, allowing medical professionals to be alerted and respond to any emergency.
<ul>
</ul>
In Thailand, resilient innovation and investment in medical tech and services have contributed to the rapid growth of the healthcare industry. More than 50 applications for investments in projects totaling $400 million dollars[1] were submitted in the first half of 2020 alone, according to the Thailand Board of Investment (BOI). This has contributed to the increasing embrace of future-looking healthcare services by Thai consumers:
<ul>
<li>Over half (60%) are comfortable and excited to have a more qualified doctor conducting invasive surgery via remote robotics than a less qualified doctor conducting it in-person.</li>
<li>·         
72% are also comfortable and excited with receiving a diagnosis from a powerful computer that can learn to detect anomalies such as cancerous cells, rather than seeing a human doctor – the highest in all countries surveyed.</li>
<li>·         
68% believe that digital healthcare services can provide more freedom to patients with chronic or long-term illnesses as they can live further away from a medical facility by depending on sensors and real-time data monitoring to predict when they will require medical assistance.</li>
</ul>
[1] <a href="https://www.boi.go.th/en/advertorial7" name="&#038;lpos=content_company : 107" onclick="s_objectID='content_company : COVID-19 Spurs Thailand’s Rise as Global Medical Hub : 107'">COVID-19 Spurs Thailand’s Rise as Global Medical Hub</a>, Thailand Board of Investment

Build and sustain digital trust in the next generation of healthcare
<ul>
</ul>
To unleash the possibilities that technology creates in changing the world of healthcare, healthcare organizations should address not only build trust in the next generation of healthcare innovations, but also consumers’ concerns of security and privacy.
<ul>
</ul>
With only 31% saying that the healthcare industry gives them the assurance their information is secure, the implication is clear for Southeast Asia’s healthcare organizations to secure digital health experiences and build up trust amongst consumers to accelerate their adoption and confidence in these new innovations.
<ul>
</ul>
Technology underpins next phase of growth for the industry
<ul>
</ul>
To accelerate the transformation of digital healthcare services in Southeast Asia, VMware outlines key priorities to note:
<ul>
<li>Empowering healthcare organizations to build a multi-cloud and app future: Unlocking a multi-cloud future with app-driven innovations in a consistent and more secure environment that enables continuous innovation in the next generation of healthcare</li>
</ul>
·        
<ul>
<li>Enabling innovation and productivity for a distributed workforce: Future ready workforce solutions will enable a seamless and more secure digital employee experience, driving greater outcomes in the new world of work</li>
</ul>
·        
<ul>
<li>Intrinsic security for uninterrupted innovation: An intrinsic approach to enterprise security will provide an additional layer of robust protection for mission-critical infrastructures and patients’ personal data to build trust, fast-track healthcare innovation and resilience</li>
</ul>
·        
<ul>
<li>Software-defined, high-performing network for real-time analytics and monitoring: Move high-fidelity, latency-sensitive data to the cloud and between edge locations to offer rapid, more securely deployed, and easily accessed virtual care solutions</li>
</ul>
<ul>
</ul>
# # #
<ul>
</ul>
About VMware

<ul>
</ul>
VMware software powers the world’s complex digital infrastructure. The company’s cloud, app modernization, networking, security, and digital workspace offerings help customers deliver any application on any cloud across any device. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough technology innovations to its global impact.
For more information, please visit <a href="https://www.vmware.com/company.html" name="&#038;lpos=content_company : 108" onclick="s_objectID='content_company : https://www.vmware.com/company.html : 108'">https://www.vmware.com/company.html</a>.
<ul>
</ul>
About the <a href="https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/company/vmware-healthcare-infographic-th-05.pdf">VMware Digital Frontiers 3.0 Study</a>
<ul>
</ul>
VMware Digital Frontiers 3.0 Study is a global multi-country study conducted from November – December 2020, surveying the behaviors, preferences and attitudes towards digital services and experiences in 2020 of 1,000 consumers per market from Southeast Asia (Singapore, Malaysia, Indonesia, Thailand and the Philippines), the United States, the United Kingdom, Germany and France. Findings from Southeast Asia represents an aggregated average from the five markets included in the study.   
<ul>
</ul>
VMware is a registered trademark in the United States and other jurisdictions. This article may contain hyperlinks to non-VMware websites that are created and maintained by third parties who are solely responsible for the content on such websites.
<ul>
</ul>
Media Contacts
Anubha Pandey
SEAK Communications, VMware
Phone: +65 9630 5579   
Email: <a href="anubhap@vmware.com">anubhap@vmware.com</a>
Grace Ang
Omnicom Public Relations Group for VMware
Phone: +65 9763 0042
Email: <a href="grace.ang@omnicomprgroup.com">grace.ang@omnicomprgroup.com</a>

core/freeform

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Patient-centric digital experiences will enable growth with 66% of Southeast Asians preferring remote, video-call consultations with medical professionals Region’s healthcare ecosystem needs to build a more robust digital foundation to accelerate innovations as Southeast Asians embrace technologies that detect anomalies better than human doctors (55%), conduct invasive surgeries via remote robotics (54%) and provide […]

Digital-First Experiences to Pave the Way to the Future of Connected Healthcare in Southeast Asia - Thailand

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Posts

Digital-First Experiences to Pave the Way to the Future of Connected Healthcare in Southeast Asia &#8211; Thailand

·        
<ul>
<li style="text-align: left;">Patient-centric digital experiences will enable growth with 66% of Southeast Asians preferring remote, video-call consultations with medical professionals</li>
<li>Region’s healthcare ecosystem needs to build a more robust digital foundation to accelerate innovations as Southeast Asians embrace technologies that detect anomalies better than human doctors (55%), conduct invasive surgeries via remote robotics (54%) and provide more freedom to patients with chronic and long-term illnesses (61%)</li>
<li style="text-align: left;">Security is still key in building and sustaining digital trust in future of healthcare as only 31% of respondents say they think their data is safe with healthcare providers </li>
</ul>
Southeast Asia, September 27, 2021 – Digital-first patient services and experiences are paving the way to Southeast Asia’s future healthcare landscape, according to VMware, Inc. (NYSE: VMW). In <a href="https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/docs/vmware-healthcare-infographic.pdf">VMware’s Digital Frontiers 3.0 Study</a>, VMware uncovered Southeast Asian consumers’ excitement for digital-enabled healthcare services with 66% of them saying they prefer remote, video-call in lieu of face-to-face consultations with medical professionals. With more patients increasingly expecting improved healthcare accessibility, timeliness and accuracies regardless of wherever and whenever they are, emerging digital healthcare innovations such as robotics and telehealth will be pivotal in shaping the future of digital healthcare in Southeast Asia.
<ul>
<li>More than half (54%) say they are comfortable and excited to have a more qualified doctor conducting invasive surgery via remote robotics than a less qualified doctor conducting it in-person.</li>
<li>This is higher than other surveyed counterparts: US (42%), France (43%), Germany (35%) and UK (46%).</li>
</ul>
<ul>
<li>More than half (55%) are also comfortable and excited with receiving a diagnosis from a powerful computer that can learn to detect anomalies such as cancerous cells, rather than seeing a human doctor.</li>
<li>61% also believe that digital healthcare services can provide more freedom to patients with chronic or long-term illnesses as they can live further away from a medical facility by depending on sensors and real-time data monitoring to predict when they will require medical assistance.</li>
</ul>
Yet the same study also revealed that only 36% of Southeast Asian respondents are happy to interact with healthcare services providers digitally. To close the gap and drive greater digital healthcare adoption, healthcare industry incumbents and new entrants can tap on a more robust digital infrastructure and harness emerging technologies like Cloud, modern apps and big data to enable and provide better and more accurate healthcare services, charting a new future of connected healthcare for the region.
Future-forward technologies are transforming healthcare
Optimism for technology to provide solutions for health-related issues in Southeast Asia remains high as consumers believe that frontier technologies will be the key to offering a solution in the next decade:
<ul>
<li>82% believe that we could arrive at a solution to reduce the spread of Covid-19 – this is higher than other surveyed countries: US (59%), France (60%), Germany (58%) and UK (58%). 80% believe that technology can improve the quality of lives for the elderly and disabled.</li>
</ul>
<ul>
<li>76% believe that technology can help improve mental healthcare – for instance, enabling virtual therapy sessions.</li>
</ul>
<ul>
<li>74% believe that we can significantly lower the risk of invasive surgeries.</li>
</ul>
The innovation opportunity is ripe for Southeast Asia’s healthcare sector to leap forward, with consumers embracing technologies of the future including artificial intelligence (70%), 5G (78%) and facial recognition (75%). In fact, more than one-third of respondents (37%) have said that 5G will be key in enabling wearable devices to monitor their health in real-time, allowing medical professionals to be alerted and respond to any emergency.
Build and sustain digital trust in the next generation of healthcare
To unleash the possibilities that technology creates in changing the world of healthcare, healthcare organizations should address not only build trust in the next generation of healthcare innovations, but also consumers’ concerns of security and privacy.
With only 31% saying that the healthcare industry gives them the assurance their information is secure, the implication is clear for Southeast Asia’s healthcare organizations to secure digital health experiences and build up trust amongst consumers to accelerate their adoption and confidence in these new innovations.
Technology underpins next phase of growth for the industry
To accelerate the transformation of digital healthcare services in Southeast Asia, VMware outlines key priorities to note:
<ul>
<li>Empowering healthcare organizations to build a multi-cloud and app future: Unlocking a multi-cloud future with app-driven innovations in a consistent and more secure environment that enables continuous innovation in the next generation of healthcare</li>
</ul>
·        
<ul>
<li>Enabling innovation and productivity for a distributed workforce: Future ready workforce solutions will enable a seamless and more secure digital employee experience, driving greater outcomes in the new world of work</li>
</ul>
·        
<ul>
<li>Intrinsic security for uninterrupted innovation: An intrinsic approach to enterprise security will provide an additional layer of robust protection for mission-critical infrastructures and patients’ personal data to build trust, fast-track healthcare innovation and resilience</li>
</ul>
·        
<ul>
<li>Software-defined, high-performing network for real-time analytics and monitoring: Move high-fidelity, latency-sensitive data to the cloud and between edge locations to offer rapid, more securely deployed, and easily accessed virtual care solutions</li>
</ul>
# # #
About VMware
VMware software powers the world’s complex digital infrastructure. The company’s cloud, app modernization, networking, security, and digital workspace offerings help customers deliver any application on any cloud across any device. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough technology innovations to its global impact.
For more information, please visit <a href="https://www.vmware.com/company.html" name="&#038;lpos=content_company : 108">https://www.vmware.com/company.html</a>.
About the <a href="https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/docs/vmware-healthcare-infographic.pdf">VMware Digital Frontiers 3.0 Study</a>
VMware Digital Frontiers 3.0 Study is a global multi-country study conducted from November – December 2020, surveying the behaviors, preferences and attitudes towards digital services and experiences in 2020 of 1,000 consumers per market from Southeast Asia (Singapore, Malaysia, Indonesia, Thailand and the Philippines), the United States, the United Kingdom, Germany and France. Findings from Southeast Asia represents an aggregated average from the five markets included in the study.   
VMware is a registered trademark in the United States and other jurisdictions. This article may contain hyperlinks to non-VMware websites that are created and maintained by third parties who are solely responsible for the content on such websites.
Media Contacts
Anubha Pandey
SEAK Communications, VMware
Phone: +65 9630 5579   
Email: <a href="anubhap@vmware.com">anubhap@vmware.com</a>
Grace Ang
Omnicom Public Relations Group for VMware
Phone: +65 9763 0042
Email: <a href="grace.ang@omnicomprgroup.com">grace.ang@omnicomprgroup.com</a>

·         Patient-centric digital experiences will enable growth with 66% of Southeast Asians preferring remote, video-call consultations with medical professionals Region’s healthcare ecosystem needs to build a more robust digital foundation to accelerate innovations as Southeast Asians embrace technologies that detect anomalies better than human doctors (55%), conduct invasive surgeries via remote robotics (54%) and provide […]

https://news-editor.vmware.com/asean/wp-content/uploads/sites/2/2021/09/20160201_01196.jpg

·        
<ul>
<li style="text-align: left;">Patient-centric digital experiences will enable growth with 66% of Southeast Asians preferring remote, video-call consultations with medical professionals</li>
<li>Region’s healthcare ecosystem needs to build a more robust digital foundation to accelerate innovations as Southeast Asians embrace technologies that detect anomalies better than human doctors (55%), conduct invasive surgeries via remote robotics (54%) and provide more freedom to patients with chronic and long-term illnesse (61)</li>
<li style="text-align: left;">Security is still key in building and sustaining digital trust in future of healthcare as only 31% of respondents say they think their data is safe with healthcare providers </li>
</ul>
<ul>
</ul>
<ul>
</ul>
Indonesia, September 23, 2021 – Digital-first patient services and experiences are paving the way to Southeast Asia’s future healthcare landscape, according to VMware, Inc. (NYSE: VMW). In <a href="https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/company/vmware-healthcare-infographic-ind-05.pdf">VMware’s Digital Frontiers 3.0 Study</a>, VMware uncovered Southeast Asian consumers’ excitement for digital-enabled healthcare services with 66% of them saying they prefer remote, video-call in lieu of face-to-face consultations with medical professionals. With more patients increasingly expecting improved healthcare accessibility, timeliness and accuracies regardless of wherever and whenever they are, emerging digital healthcare innovations such as robotics and telehealth will be pivotal in shaping the future of digital healthcare in Southeast Asia.
<ul>
<li>More than half (54%) say they are comfortable and excited to have a more qualified doctor conducting invasive surgery via remote robotics than a less qualified doctor conducting it in-person.
<ul>
<li>This is higher than other surveyed counterparts: US (42%), France (43%), Germany (35%) and UK (46%).</li>
</ul>
</li>
</ul>
<ul>
<li>More than half (55%) are also comfortable and excited with receiving a diagnosis from a powerful computer that can learn to detect anomalies such as cancerous cells, rather than seeing a human doctor.</li>
<li>61% also believe that digital healthcare services can provide more freedom to patients with chronic or long-term illnesses as they can live further away from a medical facility by depending on sensors and real-time data monitoring to predict when they will require medical assistance.</li>
</ul>
Yet the same study also revealed that only 36% of Southeast Asian respondents are happy to interact with healthcare services providers digitally. To close the gap and drive greater digital healthcare adoption, healthcare industry incumbents and new entrants can tap on a more robust digital infrastructure and harness emerging technologies like Cloud, modern apps and big data to enable and provide better and more accurate healthcare services, charting a new future of connected healthcare for the region.
<ul>
</ul>
“New, immersive healthcare services such as remote medical consultations, wearable devices and supercomputers have redefined the way healthcare organizations and doctors interact with the patients and respond quickly to their needs – regardless of when and where they are. In the race for vaccines and other medical solutions, technology has also played an incredibly important role in tracking the spread, managing tests and improving the overall distribution flow,” said Cin Cin Go, Country Manager, Indonesia, VMware. “To build a resilient digital health ecosystem in Southeast Asia, VMware is committed to providing leading healthcare services providers in the region with a robust digital
foundation to accelerate innovations, scalability and agility in patient care and clinical research.”
Future-forward technologies are transforming healthcare
<ul>
</ul>
Optimism for technology to provide solutions for health-related issues in Southeast Asia remains high as consumers believe that frontier technologies will be the key to offering a solution in the next decade:
<ul>
<li>82% believe that we could arrive at a solution to reduce the spread of Covid-19 – this is higher than other surveyed countries: US (59%), France (60%), Germany (58%) and UK (58%). 80% believe that technology can improve the quality of lives for the elderly and disabled.</li>
</ul>
<ul>
<li>76% believe that technology can help improve mental healthcare – for instance, enabling virtual therapy sessions.</li>
</ul>
<ul>
<li>74% believe that we can significantly lower the risk of invasive surgeries.</li>
</ul>
The innovation opportunity is ripe for Southeast Asia’s healthcare sector to leap forward, with consumers embracing technologies of the future including artificial intelligence (70%), 5G (78%) and facial recognition (75%). In fact, more than one-third of respondents (37%) have said that 5G will be key in enabling wearable devices to monitor their health in real-time, allowing medical professionals to be alerted and respond to any emergency.
<ul>
</ul>
As part of Indonesia’s Industry Revolution 4.0 agenda[1], the Ministry of Health has created a sandbox to support the growth of telemedicine and digital-first patient-led services. This has been increasingly important for Indonesia, where geographic fragmentation and shortage of medical professionals remain key challenges for healthcare delivery.
<ul>
<li>Over half (54%) of Indonesian respondents are comfortable and excited to have a more qualified doctor conducting invasive surgery via remote robotics than a less qualified doctor conducting it in-person.</li>
</ul>
<ul>
<li>More than half (53%) are also comfortable and excited with receiving a diagnosis from a powerful computer that can learn to detect anomalies such as cancerous cells, rather than seeing a human doctor.</li>
</ul>
<ul>
<li>30% believe that 5G will be key in enabling wearable devices to monitor their health in real-time, allowing medical professionals to be alerted and respond to any emergency.</li>
</ul>
Build and sustain digital trust in the next generation of healthcare
<ul>
</ul>
To unleash the possibilities that technology creates in changing the world of healthcare, healthcare organizations should address not only build trust in the next generation of healthcare innovations, but also consumers’ concerns of security and privacy.
<ul>
</ul>
With only 31% saying that the healthcare industry gives them the assurance their information is secure, the implication is clear for Southeast Asia’s healthcare organizations to secure digital health experiences and build up trust amongst consumers to accelerate their adoption and confidence in these new innovations.
<ul>
</ul>
[1] <a href="https://www5.investindonesia.go.id/en/why-invest/indonesia-economic-update/making-indonesia-4.0-indonesias-strategy-to-enter-the-4th-generation-of-ind">Indonesia Industry Revolution 4.0 Agenda</a>, Ministry of Investment
<ul>
</ul>
Technology underpins next phase of growth for the industry
<ul>
</ul>
To accelerate the transformation of digital healthcare services in Southeast Asia, VMware outlines key priorities to note:
<ul>
<li>Empowering healthcare organizations to build a multi-cloud and app future: Unlocking a multi-cloud future with app-driven innovations in a consistent and more secure environment that enables continuous innovation in the next generation of healthcare</li>
</ul>
<ul>
<li>Enabling innovation and productivity for a distributed workforce: Future ready workforce solutions will enable a seamless and more secure digital employee experience, driving greater outcomes in the new world of work</li>
</ul>
<ul>
<li>Intrinsic security for uninterrupted innovation: An intrinsic approach to enterprise security will provide an additional layer of robust protection for mission-critical infrastructures and patients’ personal data to build trust, fast-track healthcare innovation and resilience</li>
</ul>
<ul>
<li>Software-defined, high-performing network for real-time analytics and monitoring: Move high-fidelity, latency-sensitive data to the cloud and between edge locations to offer rapid, more securely deployed, and easily accessed virtual care solutions</li>
</ul>
<ul>
</ul>
# # #
<ul>
</ul>
<ul>
</ul>
About VMware
<ul>
</ul>
VMware software powers the world’s complex digital infrastructure. The company’s cloud, app modernization, networking, security, and digital workspace offerings help customers deliver any application on any cloud across any device. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough technology innovations to its global impact.
For more information, please visit <a href="https://www.vmware.com/company.html">https://www.vmware.com/company.html</a>.
<ul>
</ul>
<a href="https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/company/vmware-healthcare-infographic-ind-05.pdf">About the VMware Digital Frontiers 3.0 Study</a>
<ul>
</ul>
VMware Digital Frontiers 3.0 Study is a global multi-country study conducted from November – December 2020, surveying the behaviors, preferences and attitudes towards digital services and experiences in 2020 of 1,000 consumers per market from Southeast Asia (Singapore, Malaysia, Indonesia, Thailand and the Philippines), the United States, the United Kingdom, Germany and France. Findings from Southeast Asia represents an aggregated average from the five markets included in the study.   
<ul>
</ul>
VMware is a registered trademark in the United States and other jurisdictions. This article may contain hyperlinks to non-VMware websites that are created and maintained by third parties who are solely responsible for the content on such websites.
<ul>
</ul>
Media Contacts
Anubha Pandey
SEAK Communications, VMware
Phone: +65 9630 5579   
Email: <a href="anubhap@vmware.com">anubhap@vmware.com</a>
Grace Ang
Omnicom Public Relations Group for VMware
Phone: +65 9763 0042
Email: <a href="grace.ang@omnicomprgroup.com">grace.ang@omnicomprgroup.com</a>

Digital-First Experiences to Pave the Way to the Future of Connected Healthcare in Southeast Asia - Indonesia

https://news-editor.vmware.com/asean/wp-content/uploads/sites/2/2021/09/20160201_02785.jpg

·        
<ul>
<li style="text-align: left;">Patient-centric digital experiences will enable growth with 66% of Southeast Asians preferring remote, video-call consultations with medical professionals</li>
<li>Region’s healthcare ecosystem needs to build a more robust digital foundation to accelerate innovations as Southeast Asians embrace technologies that detect anomalies better than human doctors (55%), conduct invasive surgeries via remote robotics (54%) and provide more freedom to patients with chronic and long-term illnesse (61)</li>
<li style="text-align: left;">Security is still key in building and sustaining digital trust in future of healthcare as only 31% of respondents say they think their data is safe with healthcare providers </li>
</ul>
<ul>
</ul>
<ul>
</ul>
Malaysia, September 23, 2021 – Digital-first patient services and experiences are paving the way to Southeast Asia’s future healthcare landscape, according to VMware, Inc. (NYSE: VMW). In <a href="https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/company/vmware-healthcare-infographic-my-05.pdf">VMware’s Digital Frontiers 3.0 Study</a>, VMware uncovered Southeast Asian consumers’ excitement for digital-enabled healthcare services with 66% of them saying they prefer remote, video-call in lieu of face-to-face consultations with medical professionals. With more patients increasingly expecting improved healthcare accessibility, timeliness and accuracies regardless of wherever and whenever they are, emerging digital healthcare innovations such as robotics and telehealth will be pivotal in shaping the future of digital healthcare in Southeast Asia.
<ul>
<li>More than half (54%) say they are comfortable and excited to have a more qualified doctor conducting invasive surgery via remote robotics than a less qualified doctor conducting it in-person.
<ul>
<li>This is higher than other surveyed counterparts: US (42%), France (43%), Germany (35%) and UK (46%).</li>
</ul>
</li>
</ul>
<ul>
<li>More than half (55%) are also comfortable and excited with receiving a diagnosis from a powerful computer that can learn to detect anomalies such as cancerous cells, rather than seeing a human doctor.</li>
<li>61% also believe that digital healthcare services can provide more freedom to patients with chronic or long-term illnesses as they can live further away from a medical facility by depending on sensors and real-time data monitoring to predict when they will require medical assistance.</li>
</ul>
Yet the same study also revealed that only 36% of Southeast Asian respondents are happy to interact with healthcare services providers digitally. To close the gap and drive greater digital healthcare adoption, healthcare industry incumbents and new entrants can tap on a more robust digital infrastructure and harness emerging technologies like Cloud, modern apps and big data to enable and provide better and more accurate healthcare services, charting a new future of connected healthcare for the region.
<ul>
</ul>
“New, immersive healthcare services such as remote medical consultations, wearable devices and supercomputers have redefined the way healthcare organizations and doctors interact with the patients and respond quickly to their needs – regardless of when and where they are. In the race for vaccines and other medical solutions, technology has also played an incredibly important role in tracking the spread, managing tests and improving the overall distribution flow,” said Devan Parinpanayagam, Country Manager, Malaysia, VMware. “To build a resilient digital health ecosystem in Southeast Asia, VMware is committed to providing leading healthcare services providers in the region with a robust digitalVMware foundation to accelerate innovations, scalability and agility in patient care and clinical research.”
Future-forward technologies are transforming healthcare
<ul>
</ul>
Optimism for technology to provide solutions for health-related issues in Southeast Asia remains high as consumers believe that frontier technologies will be the key to offering a solution in the next decade:
<ul>
<li>82% believe that we could arrive at a solution to reduce the spread of Covid-19 – this is higher than other surveyed countries: US (59%), France (60%), Germany (58%) and UK (58%). 80% believe that technology can improve the quality of lives for the elderly and disabled.</li>
</ul>
<ul>
<li>76% believe that technology can help improve mental healthcare – for instance, enabling virtual therapy sessions.</li>
</ul>
<ul>
<li>74% believe that we can significantly lower the risk of invasive surgeries.</li>
</ul>
The innovation opportunity is ripe for Southeast Asia’s healthcare sector to leap forward, with consumers embracing technologies of the future including artificial intelligence (70%), 5G (78%) and facial recognition (75%). In fact, more than one-third of respondents (37%) have said that 5G will be key in enabling wearable devices to monitor their health in real-time, allowing medical professionals to be alerted and respond to any emergency.
<ul>
</ul>
In Malaysia, telemedicine and digital health services are growing rapidly as private healthcare providers find new opportunities to deliver patient-focused healthcare services anywhere. More and more healthcare providers such as Sunway Medical Centre Velocity (SMCV) are driving innovation within the industry, such as the launch of a teleconsultation service[1] that allows patients to receive health advice from medical officers or specialists from the comfort of their homes. This is creating new possibilities for Malaysia’s healthcare sector:
<ul>
<li>More than half (57%) of Malaysian consumers are comfortable and excited to have a more qualified doctor conducting invasive surgery via remote robotics than a less qualified doctor conducting it in-person.</li>
<li>59% believe that digital healthcare services can provide more freedom to patients with chronic or long-term illnesses as they can live further away from a medical facility by depending on sensors and real-time data monitoring to predict when they will require medical assistance.</li>
<li>40% have said that 5G will be key in enabling wearable devices to monitor their health in real-time, allowing medical professionals to be alerted and respond to any emergency.</li>
</ul>

[1] <a href="https://www.mida.gov.my/telemedicine-and-digital-health-a-new-normal-for-healthcare-providers/" onclick="s_objectID='undefined : Telemedicine and digital health: a new normal for healthcare providers : undefined'">Telemedicine and digital health: a new normal for healthcare providers</a>, Malaysian Investment Development Authority, January 2021
Build and sustain digital trust in the next generation of healthcare
<ul>
</ul>
To unleash the possibilities that technology creates in changing the world of healthcare, healthcare organizations should address not only build trust in the next generation of healthcare innovations, but also consumers’ concerns of security and privacy.
<ul>
</ul>
With only 31% saying that the healthcare industry gives them the assurance their information is secure, the implication is clear for Southeast Asia’s healthcare organizations to secure digital health experiences and build up trust amongst consumers to accelerate their adoption and confidence in these new innovations.
<ul>
</ul>
[1] <a href="https://www5.investindonesia.go.id/en/why-invest/indonesia-economic-update/making-indonesia-4.0-indonesias-strategy-to-enter-the-4th-generation-of-ind" name="&#038;lpos=content_company : 107" onclick="s_objectID='content_company : Indonesia Industry Revolution 4.0 Agenda : 107'">Indonesia Industry Revolution 4.0 Agenda</a>, Ministry of Investment
<ul>
</ul>
Technology underpins next phase of growth for the industry
<ul>
</ul>
To accelerate the transformation of digital healthcare services in Southeast Asia, VMware outlines key priorities to note:
<ul>
<li>Empowering healthcare organizations to build a multi-cloud and app future: Unlocking a multi-cloud future with app-driven innovations in a consistent and more secure environment that enables continuous innovation in the next generation of healthcare</li>
</ul>
<ul>
<li>Enabling innovation and productivity for a distributed workforce: Future ready workforce solutions will enable a seamless and more secure digital employee experience, driving greater outcomes in the new world of work</li>
</ul>
<ul>
<li>Intrinsic security for uninterrupted innovation: An intrinsic approach to enterprise security will provide an additional layer of robust protection for mission-critical infrastructures and patients’ personal data to build trust, fast-track healthcare innovation and resilience</li>
</ul>
<ul>
<li>Software-defined, high-performing network for real-time analytics and monitoring: Move high-fidelity, latency-sensitive data to the cloud and between edge locations to offer rapid, more securely deployed, and easily accessed virtual care solutions</li>
</ul>
<ul>
</ul>
# # #
<ul>
</ul>
<ul>
</ul>
About VMware
<ul>
</ul>
VMware software powers the world’s complex digital infrastructure. The company’s cloud, app modernization, networking, security, and digital workspace offerings help customers deliver any application on any cloud across any device. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough technology innovations to its global impact.
For more information, please visit <a href="https://www.vmware.com/company.html" name="&#038;lpos=content_company : 108" onclick="s_objectID='content_company : https://www.vmware.com/company.html : 108'">https://www.vmware.com/company.html</a>.
<ul>
</ul>
About the <a href="https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/company/vmware-healthcare-infographic-my-05.pdf">VMware Digital Frontiers 3.0 Study</a>
<ul>
</ul>
VMware Digital Frontiers 3.0 Study is a global multi-country study conducted from November – December 2020, surveying the behaviors, preferences and attitudes towards digital services and experiences in 2020 of 1,000 consumers per market from Southeast Asia (Singapore, Malaysia, Indonesia, Thailand and the Philippines), the United States, the United Kingdom, Germany and France. Findings from Southeast Asia represents an aggregated average from the five markets included in the study.   
<ul>
</ul>
VMware is a registered trademark in the United States and other jurisdictions. This article may contain hyperlinks to non-VMware websites that are created and maintained by third parties who are solely responsible for the content on such websites.
<ul>
</ul>
Media Contacts
Anubha Pandey
SEAK Communications, VMware
Phone: +65 9630 5579   
Email: <a href="anubhap@vmware.com">anubhap@vmware.com</a>
Grace Ang
Omnicom Public Relations Group for VMware
Phone: +65 9763 0042
Email: <a href="grace.ang@omnicomprgroup.com">grace.ang@omnicomprgroup.com</a>

https://news-editor.vmware.com/asean/wp-content/uploads/sites/2/2021/09/20160201_03514.jpg

·        
<ul>
<li style="text-align: left;">Patient-centric digital experiences will enable growth with 66% of Southeast Asians preferring remote, video-call consultations with medical professionals</li>
<li>Region’s healthcare ecosystem needs to build a more robust digital foundation to accelerate innovations as Southeast Asians embrace technologies that detect anomalies better than human doctors (55%), conduct invasive surgeries via remote robotics (54%) and provide more freedom to patients with chronic and long-term illnesses (61%)</li>
<li style="text-align: left;">Security is still key in building and sustaining digital trust in future of healthcare as only 31% of respondents say they think their data is safe with healthcare providers </li>
</ul>
<ul>
</ul>
<ul>
</ul>
Philippines, September 23, 2021 – Digital-first patient services and experiences are paving the way to Southeast Asia’s future healthcare landscape, according to VMware, Inc. (NYSE: VMW). In VMware’s Digital Frontiers 3.0 Study, VMware uncovered Southeast Asian consumers’ excitement for digital-enabled healthcare services with 66% of them saying they prefer remote, video-call in lieu of face-to-face consultations with medical professionals. With more patients increasingly expecting improved healthcare accessibility, timeliness and accuracies regardless of wherever and whenever they are, emerging digital healthcare innovations such as robotics and telehealth will be pivotal in shaping the future of digital healthcare in Southeast Asia.
<ul>
<li>More than half (54%) say they are comfortable and excited to have a more qualified doctor conducting invasive surgery via remote robotics than a less qualified doctor conducting it in-person.
<ul>
<li>This is higher than other surveyed counterparts: US (42%), France (43%), Germany (35%) and UK (46%).</li>
</ul>
</li>
</ul>
<ul>
<li>More than half (55%) are also comfortable and excited with receiving a diagnosis from a powerful computer that can learn to detect anomalies such as cancerous cells, rather than seeing a human doctor.</li>
<li>61% also believe that digital healthcare services can provide more freedom to patients with chronic or long-term illnesses as they can live further away from a medical facility by depending on sensors and real-time data monitoring to predict when they will require medical assistance.</li>
</ul>
Yet the same study also revealed that only 36% of Southeast Asian respondents are happy to interact with healthcare services providers digitally. To close the gap and drive greater digital healthcare adoption, healthcare industry incumbents and new entrants can tap on a more robust digital infrastructure and harness emerging technologies like Cloud, modern apps and big data to enable and provide better and more accurate healthcare services, charting a new future of connected healthcare for the region.
<ul>
</ul>
“New, immersive healthcare services such as remote medical consultations, wearable devices and supercomputers have redefined the way healthcare organizations and doctors interact with the patients and respond quickly to their needs – regardless of when and where they are. In the race for vaccines and other medical solutions, technology has also played an incredibly important role in tracking the spread, managing tests and improving the overall distribution flow,” said Walter So, Country Manager, Philippines, VMware. “To build a resilient digital health ecosystem in Southeast Asia, VMware is committed to providing leading healthcare services providers in the region with a robust digitalVMware foundation to accelerate innovations, scalability and agility in patient care and clinical research.”
Future-forward technologies are transforming healthcare
<ul>
</ul>
Optimism for technology to provide solutions for health-related issues in Southeast Asia remains high as consumers believe that frontier technologies will be the key to offering a solution in the next decade:
<ul>
<li>82% believe that we could arrive at a solution to reduce the spread of Covid-19 – this is higher than other surveyed countries: US (59%), France (60%), Germany (58%) and UK (58%). 80% believe that technology can improve the quality of lives for the elderly and disabled.</li>
</ul>
<ul>
<li>76% believe that technology can help improve mental healthcare – for instance, enabling virtual therapy sessions.</li>
</ul>
<ul>
<li>74% believe that we can significantly lower the risk of invasive surgeries.</li>
</ul>
The innovation opportunity is ripe for Southeast Asia’s healthcare sector to leap forward, with consumers embracing technologies of the future including artificial intelligence (70%), 5G (78%) and facial recognition (75%). In fact, more than one-third of respondents (37%) have said that 5G will be key in enabling wearable devices to monitor their health in real-time, allowing medical professionals to be alerted and respond to any emergency.
<ul>
</ul>
In the Philippines, technology has presented itself as a vehicle of change in unlocking new possibilities in tackling geographical challenges to healthcare. With 71% of its population connected to the internet[1] and the Department of Health (DOH)’s recent development of a framework for telemedicine services[2], this provides a strong trajectory for the archipelago to embrace future-looking healthcare services.  
<ul>
<li>46% of Filipinos are comfortable and excited with receiving a diagnosis from a powerful computer that can learn to detect anomalies such as cancerous cells, rather than seeing a human doctor.</li>
<li>46% say they are comfortable and excited to have a more qualified doctor conducting invasive surgery via remote robotics than a less qualified doctor conducting it in-person.</li>
<li>54% also believe that digital healthcare services can provide more freedom to patients with chronic or long-term illnesses as they can live further away from a medical facility by depending on sensors and real-time data monitoring to predict when they will require medical assistance.</li>
</ul>

[1] <a href="https://wearesocial.com/global-digital-report-2019" name="&#038;lpos=content_company : 107" onclick="s_objectID='content_company : Philippines: Digital in 2019 : 107'">Philippines: Digital in 2019</a>, We are Social, January 2019
[2] <a href="https://doh.gov.ph/doh-press-release/DOH-BOOST-TELEMEDICINE-SERVICES-FOR-NCR-SERVICE-TO-EXPAND-TO-OTHER-REGIONS-SOON">DOH boost telemedicine services for NCR</a>, Philippines Department of Health, April 2020

Build and sustain digital trust in the next generation of healthcare
<ul>
</ul>
To unleash the possibilities that technology creates in changing the world of healthcare, healthcare organizations should address not only build trust in the next generation of healthcare innovations, but also consumers’ concerns of security and privacy.
<ul>
</ul>
With only 31% saying that the healthcare industry gives them the assurance their information is secure, the implication is clear for Southeast Asia’s healthcare organizations to secure digital health experiences and build up trust amongst consumers to accelerate their adoption and confidence in these new innovations.
<ul>
</ul>
[1] <a href="https://www5.investindonesia.go.id/en/why-invest/indonesia-economic-update/making-indonesia-4.0-indonesias-strategy-to-enter-the-4th-generation-of-ind" name="&#038;lpos=content_company : 107" onclick="s_objectID='content_company : Indonesia Industry Revolution 4.0 Agenda : 107'">Indonesia Industry Revolution 4.0 Agenda</a>, Ministry of Investment
<ul>
</ul>
Technology underpins next phase of growth for the industry
<ul>
</ul>
To accelerate the transformation of digital healthcare services in Southeast Asia, VMware outlines key priorities to note:
<ul>
<li>Empowering healthcare organizations to build a multi-cloud and app future: Unlocking a multi-cloud future with app-driven innovations in a consistent and more secure environment that enables continuous innovation in the next generation of healthcare</li>
</ul>
<ul>
<li>Enabling innovation and productivity for a distributed workforce: Future ready workforce solutions will enable a seamless and more secure digital employee experience, driving greater outcomes in the new world of work</li>
</ul>
<ul>
<li>Intrinsic security for uninterrupted innovation: An intrinsic approach to enterprise security will provide an additional layer of robust protection for mission-critical infrastructures and patients’ personal data to build trust, fast-track healthcare innovation and resilience</li>
</ul>
<ul>
<li>Software-defined, high-performing network for real-time analytics and monitoring: Move high-fidelity, latency-sensitive data to the cloud and between edge locations to offer rapid, more securely deployed, and easily accessed virtual care solutions</li>
</ul>
<ul>
</ul>
# # #
<ul>
</ul>
About VMware

<ul>
</ul>
VMware software powers the world’s complex digital infrastructure. The company’s cloud, app modernization, networking, security, and digital workspace offerings help customers deliver any application on any cloud across any device. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough technology innovations to its global impact.
For more information, please visit <a href="https://www.vmware.com/company.html" name="&#038;lpos=content_company : 108" onclick="s_objectID='content_company : https://www.vmware.com/company.html : 108'">https://www.vmware.com/company.html</a>.
<ul>
</ul>
About the VMware Digital Frontiers 3.0 Study
<ul>
</ul>
VMware Digital Frontiers 3.0 Study is a global multi-country study conducted from November – December 2020, surveying the behaviors, preferences and attitudes towards digital services and experiences in 2020 of 1,000 consumers per market from Southeast Asia (Singapore, Malaysia, Indonesia, Thailand and the Philippines), the United States, the United Kingdom, Germany and France. Findings from Southeast Asia represents an aggregated average from the five markets included in the study.   
<ul>
</ul>
VMware is a registered trademark in the United States and other jurisdictions. This article may contain hyperlinks to non-VMware websites that are created and maintained by third parties who are solely responsible for the content on such websites.
<ul>
</ul>
Media Contacts
Anubha Pandey
SEAK Communications, VMware
Phone: +65 9630 5579   
Email: <a href="anubhap@vmware.com">anubhap@vmware.com</a>
Grace Ang
Omnicom Public Relations Group for VMware
Phone: +65 9763 0042
Email: <a href="grace.ang@omnicomprgroup.com">grace.ang@omnicomprgroup.com</a>

Digital-First Experiences to Pave the Way to the Future of Connected Healthcare in Southeast Asia - Philippines

https://news-editor.vmware.com/asean/wp-content/uploads/sites/2/2021/09/20160201_03360.jpg

·        
<ul>
<li style="text-align: left;">Patient-centric digital experiences will enable growth with 66% of Southeast Asians preferring remote, video-call consultations with medical professionals</li>
<li>Region’s healthcare ecosystem needs to build a more robust digital foundation to accelerate innovations as Southeast Asians embrace technologies that detect anomalies better than human doctors (55%), conduct invasive surgeries via remote robotics (54%) and provide more freedom to patients with chronic and long-term illnesses (61%)</li>
<li style="text-align: left;">Security is still key in building and sustaining digital trust in future of healthcare as only 31% of respondents say they think their data is safe with healthcare providers </li>
</ul>
<ul>
</ul>
<ul>
</ul>
Singapore, September 23, 2021 – Digital-first patient services and experiences are paving the way to Southeast Asia’s future healthcare landscape, according to VMware, Inc. (NYSE: VMW). In <a href="https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/company/vmware-healthcare-infographic-sg-04.pdf">VMware’s Digital Frontiers 3.0 Study</a>, VMware uncovered Southeast Asian consumers’ excitement for digital-enabled healthcare services with 66% of them saying they prefer remote, video-call in lieu of face-to-face consultations with medical professionals. With more patients increasingly expecting improved healthcare accessibility, timeliness and accuracies regardless of wherever and whenever they are, emerging digital healthcare innovations such as robotics and telehealth will be pivotal in shaping the future of digital healthcare in Southeast Asia.
<ul>
<li>More than half (54%) say they are comfortable and excited to have a more qualified doctor conducting invasive surgery via remote robotics than a less qualified doctor conducting it in-person.
<ul>
<li>This is higher than other surveyed counterparts: US (42%), France (43%), Germany (35%) and UK (46%).</li>
</ul>
</li>
</ul>
<ul>
<li>More than half (55%) are also comfortable and excited with receiving a diagnosis from a powerful computer that can learn to detect anomalies such as cancerous cells, rather than seeing a human doctor.</li>
<li>61% also believe that digital healthcare services can provide more freedom to patients with chronic or long-term illnesses as they can live further away from a medical facility by depending on sensors and real-time data monitoring to predict when they will require medical assistance.</li>
</ul>
Yet the same study also revealed that only 36% of Southeast Asian respondents are happy to interact with healthcare services providers digitally. To close the gap and drive greater digital healthcare adoption, healthcare industry incumbents and new entrants can tap on a more robust digital infrastructure and harness emerging technologies like Cloud, modern apps and big data to enable and provide better and more accurate healthcare services, charting a new future of connected healthcare for the region.
<ul>
</ul>
“New, immersive healthcare services such as remote medical consultations, wearable devices and supercomputers have redefined the way healthcare organizations and doctors interact with the patients and respond quickly to their needs – regardless of when and where they are. In the race for vaccines and other medical solutions, technology has also played an incredibly important role in tracking the spread, managing tests and improving the overall distribution flow,” said said Adrian Hia, Country Manager, Singapore, VMware. “To build a resilient digital health ecosystem in Southeast Asia, VMware is committed to providing leading healthcare services providers in the region with a robust digitalVMware foundation to accelerate innovations, scalability and agility in patient care and clinical research.”
Future-forward technologies are transforming healthcare
<ul>
</ul>
Optimism for technology to provide solutions for health-related issues in Southeast Asia remains high as consumers believe that frontier technologies will be the key to offering a solution in the next decade:
<ul>
<li>82% believe that we could arrive at a solution to reduce the spread of Covid-19 – this is higher than other surveyed countries: US (59%), France (60%), Germany (58%) and UK (58%). 80% believe that technology can improve the quality of lives for the elderly and disabled.</li>
</ul>
<ul>
<li>76% believe that technology can help improve mental healthcare – for instance, enabling virtual therapy sessions.</li>
</ul>
<ul>
<li>74% believe that we can significantly lower the risk of invasive surgeries.</li>
</ul>
The innovation opportunity is ripe for Southeast Asia’s healthcare sector to leap forward, with consumers embracing technologies of the future including artificial intelligence (70%), 5G (78%) and facial recognition (75%). In fact, more than one-third of respondents (37%) have said that 5G will be key in enabling wearable devices to monitor their health in real-time, allowing medical professionals to be alerted and respond to any emergency.
<ul>
</ul>
Already, we are seeing surveyed countries such as Singapore responding to patients’ needs with programs such as <a href="https://polyclinic.singhealth.com.sg/ptec-shp">the primary tech-enhanced care (PTEC)</a> initiatives that will enable patient-focused healthcare services.
<ul>
<li>At least half of respondents (54%) are comfortable and excited to have a more qualified doctor conducting invasive surgery via remote robotics than a less qualified doctor conducting it in-person.</li>
</ul>
<ul>
<li>60% believe that digital healthcare services can provide more freedom to patients with chronic or long-term illnesses as they can live further away from a medical facility by depending on sensors and real-time data monitoring to predict when they will require medical assistance.</li>
</ul>
“The pandemic has provided an impetus for the acceleration of digital tools and technologies in many sectors, including healthcare. The foundational digital infrastructure that we have built in the past years has enabled Singapore public healthcare to respond effectively to COVID-19 with technology. To manage the heavy demand on public healthcare in the past year, new care models were developed that leveraged technology as a workforce multiplier, empowered patients to be actively involved in their healthcare, provided new methods of doctor-patient engagement through digital channels,” said Steve Lee, Deputy CEO, Integrated Health Information Systems (IHiS). “With more Singaporeans embracing digital services, as the VMware Digital Frontiers study makes clear, higher adoption of digital healthcare services will pave the way for greater innovation and use of data insights to improve population health and the patient journey. As Singapore’s HealthTech Agency, we will continue working closely with healthcare providers to deliver more smart health solutions to Singaporeans.”
Build and sustain digital trust in the next generation of healthcare
<ul>
</ul>
To unleash the possibilities that technology creates in changing the world of healthcare, healthcare organizations should address not only build trust in the next generation of healthcare innovations, but also consumers’ concerns of security and privacy.
<ul>
</ul>
With only 31% saying that the healthcare industry gives them the assurance their information is secure, the implication is clear for Southeast Asia’s healthcare organizations to secure digital health experiences and build up trust amongst consumers to accelerate their adoption and confidence in these new innovations.
<ul>
</ul>
Technology underpins next phase of growth for the industry
<ul>
</ul>
To accelerate the transformation of digital healthcare services in Southeast Asia, VMware outlines key priorities to note:
<ul>
<li>Empowering healthcare organizations to build a multi-cloud and app future: Unlocking a multi-cloud future with app-driven innovations in a consistent and more secure environment that enables continuous innovation in the next generation of healthcare</li>
</ul>
<ul>
<li>Enabling innovation and productivity for a distributed workforce: Future ready workforce solutions will enable a seamless and more secure digital employee experience, driving greater outcomes in the new world of work</li>
</ul>
<ul>
<li>Intrinsic security for uninterrupted innovation: An intrinsic approach to enterprise security will provide an additional layer of robust protection for mission-critical infrastructures and patients’ personal data to build trust, fast-track healthcare innovation and resilience</li>
</ul>
<ul>
<li>Software-defined, high-performing network for real-time analytics and monitoring: Move high-fidelity, latency-sensitive data to the cloud and between edge locations to offer rapid, more securely deployed, and easily accessed virtual care solutions</li>
</ul>
<ul>
</ul>
# # #
<ul>
</ul>
About VMware

<ul>
</ul>
VMware software powers the world’s complex digital infrastructure. The company’s cloud, app modernization, networking, security, and digital workspace offerings help customers deliver any application on any cloud across any device. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough technology innovations to its global impact.
For more information, please visit <a href="https://www.vmware.com/company.html" name="&#038;lpos=content_company : 108" onclick="s_objectID='content_company : https://www.vmware.com/company.html : 108'">https://www.vmware.com/company.html</a>.
<ul>
</ul>
About the <a href="https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/company/vmware-healthcare-infographic-sg-04.pdf">VMware Digital Frontiers 3.0 Study</a>
<ul>
</ul>
VMware Digital Frontiers 3.0 Study is a global multi-country study conducted from November – December 2020, surveying the behaviors, preferences and attitudes towards digital services and experiences in 2020 of 1,000 consumers per market from Southeast Asia (Singapore, Malaysia, Indonesia, Thailand and the Philippines), the United States, the United Kingdom, Germany and France. Findings from Southeast Asia represents an aggregated average from the five markets included in the study.   
<ul>
</ul>
VMware is a registered trademark in the United States and other jurisdictions. This article may contain hyperlinks to non-VMware websites that are created and maintained by third parties who are solely responsible for the content on such websites.
<ul>
</ul>
Media Contacts
Anubha Pandey
SEAK Communications, VMware
Phone: +65 9630 5579   
Email: <a href="anubhap@vmware.com">anubhap@vmware.com</a>
Grace Ang
Omnicom Public Relations Group for VMware
Phone: +65 9763 0042
Email: <a href="grace.ang@omnicomprgroup.com">grace.ang@omnicomprgroup.com</a>

Digital-First Experiences to Pave the Way to the Future of Connected Healthcare in Southeast Asia - Singapore

https://news-editor.vmware.com/asean/wp-content/uploads/sites/2/2021/09/20160201_01464.jpg

<ul>
<li>Southeast Asia’s shoppers are taking the digital leap with 41% of respondents to a survey indicating that they are not missing regular shopping in-store as much</li>
<li>Southeast Asian consumers increasingly prefer shopping with retailers that already know their personal preferences (54%), embrace virtual technology (63%) and artificial intelligence (70%)</li>
<li>Sustainability has also become a key differentiator as 43% would be happy to pay a premium on goods and services that demonstrate commitment to being carbon neutral</li>
</ul>

SINGAPORE, September 8, 2021 – Immersive, sustainable digital retail services and offerings could present a silver lining for Southeast Asia’s retail industry, but a robust digital foundation will be key in enabling the next wave of retail  innovations, according to VMware, Inc. (NYSE: VMW). Against the backdrop of the pandemic, the VMware Digital Frontiers 3.0 Study revealed that 41% of Southeast Asian respondents are not missing regular shopping in-store as much as they  thought they would. With more consumers increasingly entrusting their personal data with retailers to create a hyper-personalized shopping experience, privacy-focused and retail innovations such as artificial intelligence and virtual reality will be pivotal in shaping the future of retail in Southeast Asia. 
<ul>
<li>More than half (54%) would prefer shopping with a fashion retailer that already knows their personal preferences for items that they are likely to buy – for instance clothes size, color preferences and likely budget.</li>
<li>63% welcome the use of virtual technology in a consumer experience – for example, to simulate what an item looks like on them, or how an item will fit in the desired space.</li>
<li>More than two-thirds (70%) trust that artificial intelligence would be used to benefit society in the next five years. </li>
<li>64% of respondents have stated that they would leave a website or application if they could not get their issues resolved there and then (e.g., chatbot, live chat, telephone).</li>
<li>41% would leave a retailer and visit a rival brand’s site or app if it cannot offer at a minimum next-day delivery.
</li>
</ul>
Many brick-and-mortar stores in Southeast Asia are bearing the brunt of the pandemic as lockdown restrictions have pushed more shoppers online. While 61% of respondents in Southeast Asia are happy to engage with retail organizations digitally, 60% of them are prepared to switch to a competitor if a digital experience is not up to par – higher than other surveyed counterparts: US (50%), Germany (40%), France (36%) and UK (51%). With more than half of  respondents (57%) expressing their excitement for digital services, harnessing next-generation technologies including Cloud, artificial intelligence and modern applications will be key in enabling the retail industry to accelerate innovations and deliver a more holistic and secure retail experience to shoppers in Southeast Asia.
“The pandemic has led to a digital sprint for the retail sector as it has permanently changed the way consumers shop. In Southeast Asia, businesses are now facing their ‘sink or swim’ moment of leveraging cutting-edge innovations such as cloud and modern apps to redefine how they connect with customers digitally or risk losing them to a competitor,” said Sanjay K. Deshmukh, Vice President and Managing Director, Southeast Asia and Korea, VMware. “Apart from making sure that  they are delivering hyper-personalized, seamless digital services, retail organizations now also have to focus on bridging the gaps in their offline and online operations and delivering a superior omnichannel experience to stay competitive in the digital economy ahead. At VMware, we are committed to helping retail organizations modernize and strengthen their digital infrastructure so they can unlock new, revolutionary shopping experiences for consumers.”
Southeast Asia is also pivoting towards sustainable development, as consumers become increasingly eco-conscious and are making efforts to tap on digital technologies to become carbon-neutral: 
<ul>
<li>43% of Southeast Asian respondents are happy to pay a premium on goods and services that demonstrate commitment to being carbon neutral.</li>
<li>More than half (55%) will stop engaging with companies or buying from brands if they do not publicly share their ethical policies.</li>
<li>63% want to use more digital services to reduce their carbon footprint – for instance, by driving less to shops. </li>
</ul>
Gain consumer trust first, before securing consumer loyalty 
As Southeast Asia’s retail battleground goes virtual, consumers are placing higher trust in retail organizations and the digital offerings they are providing to tailor their shopping experiences:  
<ul>
<li>At least one in two respondents (53%) are comfortable and excited to provide retailers access to completely accurate data about their daily lives for an improved experience and more relevant offers. This is significantly higher than respondents in other surveyed countries: US (24%), Germany (34%), France (20%), UK (18%).</li>
<li>More than two-thirds (68%) are comfortable and excited of the indefinite use of remote, virtual interactions with retailers, rather than in-store experiences.</li>
</ul>
That said, only 36% of Southeast Asian respondents believe that retail organizations have given them assurance that their data and information is secure. This highlights an urgent need for retail organizations in the region to build greater consumer trust by establishing transparency with consumers and building up a zero-trust approach to security to better safeguard end-users’ data from bad actors.
A Trusted Digital Foundation will be key to uncover the next wave of growth for retail
As we move full steam ahead towards the digital future, VMware outlines key priorities that will further strengthen the transformation of Southeast Asia’s retail ecosystem:
<ul>
<li>Empowering retail organizations to build a multi-cloud and app future: Unlocking a multi-cloud future with app-driven innovations in a consistent and more secure environment that enables continuous innovation</li>
<li>Enabling innovation and productivity for the region’s anywhere workforces: Future ready workforce solutions will enable a seamless and more secure digital employee experience, driving greater outcomes in the new world of work </li>
<li>Intrinsic security for uninterrupted innovation: An intrinsic approach to enterprise security will provide an additional layer of robust protection for retail operations and shoppers’ personal data to fast-track business innovation and resilience</li>
</ul>
# # #
About VMware
VMware software powers the world’s complex digital infrastructure. The company’s cloud, app modernization, networking, security, and digital workspace offerings help customers deliver any application on any cloud across any device. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough technology innovations to its global impact. For more information, please  visit <a href="https://www.vmware.com/asean/company.html">https://www.vmware.com/asean/company.html</a>. 

About the VMware Digital Frontiers 3.0 Study
<a href="https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/company/vmw-digital-frontiers-fsi-singapore.pdf">VMware Digital Frontiers 3.0 Study</a> is a global multi-country study conducted from November – December 2020, surveying the behaviors, preferences and attitudes towards digital services and experiences in 2020 of 1,000 consumers per market from Southeast Asia (Singapore, Malaysia, Indonesia, Thailand and the Philippines), the United States, the United Kingdom, Germany and France. Findings from Southeast Asia represents an aggregated average from the five markets included in the study. 

VMware is a registered trademark in the United States and other jurisdictions.

Media Contact
Anubha Pandey
SEAK Communications, VMware
Phone: +65 9630 5579  
Email: <a href="mailto:anubhap@vmware.com">anubhap@vmware.com</a>
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Faizah Faizuwan

Omnicom Public Relations Group
Phone: +65 9654 5844
Email: <a href="mailto:faizah.faizuwan@omnicomprgroup.com">faizah.faizuwan@omnicomprgroup.com</a>

Southeast Asia’s shoppers are taking the digital leap with 41% of respondents&nbsp;to a survey indicating that they are not missing regular shopping in-store as&nbsp;much Southeast Asian consumers increasingly prefer shopping with retailers&nbsp;that already know their personal preferences (54%), embrace virtual technology&nbsp;(63%) and artificial intelligence (70%) Sustainability has also become a key&nbsp;differentiator as 43% would be […]

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<ul>
<li>The Philippines is behind other nations in Southeast Asia in digital banking penetration, with only 76% of respondents embracing contactless payment, as compared to the region’s average of 85%</li>
<li>However, the financial services industry is still poised for growth with 63% of Filipino consumers surveyed happy to engage with financial services firms digitally, and 57% feeling excited about the digital services offered by these firms  </li>
<li>The Philippines’ financial ecosystem needs to create a secure digital foundation to accelerate innovation as consumers place high trust in technologies of the future including artificial intelligence (75%), 5G (85%) and facial recognition (78%)
</li>
</ul>
PHILIPPINES, July 22, 2021 – While the Philippines is behind the other surveyed countries of Southeast Asia in its progress towards becoming a cashless society, the country’s financial services industry is still poised for growth with a secure digital foundation as more Filipino consumers have started embracing digital financial services in the last year, according to VMware, Inc. (NYSE: VMW). The VMware Digital Frontiers 3.0 Study found that when it comes to the embrace of contactless payment – a measure of digital banking penetration – 76% of Filipinos surveyed are open to idea, as compared to consumers in Singapore (88%), Malaysia (87%), Indonesia (90%) and Thailand (85%). However, more Filipinos are now engaging with financial services firms digitally, with more than half (55%) of respondents now preferring to engage with their banks via apps rather than visiting in-person at a branch.

Financial services organizations need to prepare for the new customer battleground that is now moving online. According to the same study, while 59% of Filipino respondents felt that financial services firms delivered better digital experiences last year compared to healthcare, government and education organizations (but slightly behind retail at 60%), at least a quarter (25%) still feel that financial services firms have failed to adapt to the changing market. This has critical implications for financial services firms that are transforming into digital banks as 64% of Filipino respondents are prepared to switch brands if digital experiences do not live up to expectations.

As financial services organizations accelerate their innovation efforts to drive digital banking adoption and gain a competitive edge, it is vital to recognize the core fundamentals that shape great digital experiences for Filipinos: a high level of security and protection of consumer data (63%), faster speed of service (52%), ease-of-use across all devices (36%) and applications that deliver services simply and effectively (36%).

“Digital-first financial services firms have a huge opportunity in the Philippines as the pandemic last year has significantly changed the way Filipinos engage with brands digitally. Many financial services organizations are already gearing up for transformation into digital banks as our central bank prepares to issue licenses to expand digital financial services. However, to ensure successful industry transformation, it is critical to build a robust and trusted digital foundation that is able to deliver personalized, seamless, and secure experiences to Filipinos,” said Walter So, Country Manager, VMware Philippines. “Beyond accelerating innovations and driving competitive advantages for digital banks, harnessing frontier technologies such as Cloud, facial recognition and 5G can also help reduce barriers that hinder financial access and close the financial inclusion gap in the Philippines.”

The future of finance is virtual in the Philippines  

Over the last year, consumers in the Philippines have gained a better appreciation of the value of digital products and services, with 62% of respondents stating that digital engagements with financial services organizations have freed up their time to focus on other priorities. Consumers are also embracing emerging technologies more, with 75% of respondents expressing trust in artificial intelligence and more than one-third (36%) willing to let an app help make their investment decisions over an individual that works for the bank.

In a sign that digital engagement models will become the norm for the country’s financial ecosystem as the Philippines looks to improve its internet penetration, the study also found that Filipino consumers are relying on their smart devices more, with 63% of respondents stating that their phones are now more important than their wallets when conducting financial transactions.

Technologies of the future show promise, but security and trust are still foremost concerns

Consumers in the Philippines are showing willingness to embrace next-generation technologies with 78% of those surveyed expressing trust in facial recognition technologies. In particular, Filipinos respondents are the most trusting of 5G (85%) as compared to other Southeast Asian consumers (average of 78%). They are also the most optimistic about the impact to their digital experiences, with 46% of those surveyed believing that 5G can make banks more efficient – for example, processing applications and credit checks faster. This is comparable with other surveyed countries in Southeast Asia: Singapore (38%), Malaysia (40%), Indonesia (35%) and Thailand (44%).

Despite the optimism in emerging technologies, Filipino consumers will not compromise when it comes to security, with 83% of those surveyed considering security as the number one priority when choosing a financial services provider. Furthermore, more than half (56%) of respondents feel paranoid that organizations are tracking and recording what they are doing on their devices. The implication is clear for financial services organizations: deliver not only cutting-edge innovations, but also secure and privacy-focused digital experiences to win the trust of consumers in the Philippines.

Growing demands for an ethical and inclusive financial ecosystem

While the Philippines’ digital pivot has yielded remarkable results with 77% of respondents defining themselves as “digitally curious” or “digital explorers,” consumers are increasingly focused on more than just digital experiences when choosing their financial service providers. 61% of respondents stated that they will stop engaging with organizations that do not publicly share their ethical policies – at par with Thailand and the highest amongst its Southeast Asian counterparts including Singapore (41%), Malaysia (54%) and Indonesia (59%). Despite having the lowest banking penetration in Southeast Asia, 85% of Filipino respondents remain positive and are expecting technology to advance financial inclusion within the next decade.

&#8220;The digital transformation that UnionBank started six years ago has prepared us for the biggest disruption that the whole world is facing today. Our transformation has set our digital banking technology in place, paving the way for us to continue serving the public’s banking needs despite the limitations of these uncertain times. We were able to boost our mobile and web banking platforms to enable clients to safely do their banking needs from home during this pandemic,” said Henry R. Aguda, Senior Executive Vice President and Chief Technology and Operations Officer, Union Bank of the Philippines. “The most valuable thing that this pandemic has taught us is the value of people coming together. In order to weather this crisis, we have to cultivate a culture of learning and never fearing the unknown because that is where we will find opportunities to invent, innovate and discover.&#8221;

Technology key to accelerating economic growth and recovery

Progressing into 2021, VMware outlines key priorities that will further strengthen the transformation of the Philippines’ innovation-led financial ecosystem: 
•    Empowering financial services organizations to build a multi-cloud and app future: Unlocking multi-cloud future with app-driven innovations in a consistent and more secure environment that enables continuous innovation 
•    Enabling innovation and productivity for a distributed workforce: Future ready workforce solutions will enable a seamless and more secure digital employee experience, driving greater outcomes in the new world of work 
•    Intrinsic security for uninterrupted innovation: An intrinsic approach to enterprise security will provide an additional layer of robust protection for mission-critical operations and infrastructures to fast-track business innovation and resilience.

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# # #
About VMware

VMware software powers the world’s complex digital infrastructure. The company’s cloud, app modernization, networking, security, and digital workspace offerings help customers deliver any application on any cloud across any device. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough technology innovations to its global impact. For more information, please visit <a title="https://www.vmware.com/company.html" href="https://www.vmware.com/company.html">https://www.vmware.com/company.html</a>
About the VMware Digital Frontiers 3.0 Study 
<a href="https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/company/vmw-digital-frontiers-fsi-philippines.pdf">VMware Digital Frontiers 3.0 Study</a> is a global multi-country study conducted from November – December 2020, surveying the behaviors, preferences and attitudes towards digital services and experiences in 2020 of 1,000 consumers per market from Southeast Asia (Singapore, Malaysia, Indonesia, Thailand and the Philippines), the United States, the United Kingdom, Germany and France. Findings from Southeast Asia represents an aggregated average from the five markets included in the study.   
 
VMware is a registered trademark in the United States and other jurisdictions.
Media Contact 
Anubha Pandey     
SEAK Communications, VMware 
Phone: +65 9630 5579     
Email: <a title="anubhap@vmware.com" href="anubhap@vmware.com">anubhap@vmware.com</a> 
<strike></strike>

The Philippines is behind other nations in Southeast Asia in digital banking penetration, with only 76% of respondents embracing contactless payment, as compared to the region’s average of 85% However, the financial services industry is still poised for growth with 63% of Filipino consumers surveyed happy to engage with financial services firms digitally, and 57% […]

https://news-editor.vmware.com/asean/wp-content/uploads/sites/2/2021/07/300DPIxAdobeStock_95004142.jpg

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SINGAPORE, July 22, 2021 – Southeast Asia’s big digital leap during the pandemic has presented significant opportunities for financial services firms in the region, but key gaps need to be bridged to create a more robust and secure digital foundation in order for the industry to realize its full growth potential, according to VMware, Inc. (NYSE: VMW). The VMware Digital Frontiers 3.0 Study found that the customer battleground for Southeast Asia’s financial services industry has moved online with 57% of Southeast Asian consumers now preferring to engage with their banks via apps rather than visiting in-person at a branch. This has critical implications for growth-oriented financial services firms, as 60% of consumers are prepared to switch to a competitor if digital experiences do not live up to expectations.

While 59% of Southeast Asian consumers felt that financial services firms delivered better digital experiences (compared to retail, healthcare, government, and education organizations), 24% still feel that financial services firms have failed to adapt to the changing market. Even as financial services organizations accelerate their innovation efforts to gain a competitive edge, consumer priorities in Southeast Asia remain focused on core fundamentals that enable great digital experiences: a high level of security and protection of consumer data (58%), ease-of-use across all devices (46%) and applications that deliver services simply and effectively (41%).

“COVID-19 has permanently changed the way people engage with their financial services providers. Transformation of consumer digital behaviours used to take years to happen, but the pandemic has accelerated this progression to mere months. It is clear that cutting-edge innovations such as Cloud and Modern Apps will be accelerators that helps to transform the future of finance in this region. A trusted digital foundation will be key to supercharge innovations and enable financial services organizations in delivering new, seamless and secure digital services and applications, and to meet ever-evolving customer needs,” said Guru Venkatachalam, Vice President and CTO, Asia Pacific and Japan, VMware. “Beyond a robust digital foundation to help financial services organizations respond and adapt to the shifting consumer demands, we have to bear in mind the ethical considerations of Southeast Asia’s increasingly progressive consumer base. This is key for the advancement of the financial ecosystem as a whole, so we can collectively move faster to the future.”

The future of finance is virtual in Southeast Asia

Over the last year, consumers in Southeast Asia have gained a better appreciation of the value of digital products and services, with 63% of respondents stating that digital engagements with financial services organizations have freed up their time to focus on other priorities. Consumers are also embracing emerging technologies more, with more than half (70%) expressing trust in artificial intelligence and 41% willing to let an app help make their investment decisions over an individual that works for the bank. 

In a sign that digital engagement models will become the norm for the region’s financial ecosystem, the study also found that Southeast Asian consumers are relying on their smart devices more, with 64% of respondents stating that their phones are now more important than their wallets when conducting financial transactions. 

Technologies of the future show promise, but security and trust are still foremost concerns

Consumers in the region are showing willingness to embrace next-generation technologies with 75% of those surveyed expressing trust in facial recognition technologies and 5G (78%). When it comes to technologies of the future, consumers are optimistic about the impact to their digital experiences, with 41% believing that 5G can make banks more efficient, enabling them to do things like processing applications and credit checks faster.

Despite the optimism in emerging technologies, consumers in the region will not compromise when it comes to security, with 82% of them considering security the number one priority when choosing a financial services provider. Furthermore, more than half (57%) of Southeast Asian consumers feel paranoid that organizations are tracking and recording what they are doing on their devices. The implication is clear for financial services organizations: deliver not only cutting-edge innovations, but also secure and privacy-focused digital experiences to win the trust of Southeast Asian consumers.

Growing demands for an ethical and inclusive financial ecosystem

While Southeast Asia’s digital pivot has yielded remarkable results with 78% of consumers defining themselves as “digitally curious” or “digital explorers,” consumers in the region are increasingly focused on more than just digital experiences when choosing their financial service providers. 55% of consumers stated that they will stop engaging with organizations that do not publicly share their ethical policies. In relation to the financial services industry, 84% of Southeast Asian consumers are also expecting technology to advance financial inclusion within the next decade. 

Technology key to accelerating economic growth and recovery

Progressing into 2021, VMware outlines key priorities that will further strengthen the transformation of Southeast Asia’s innovation-led financial ecosystem:

“As economies across the region gear up for economic recovery, the ability to deliver superior digital experiences is what makes the financial services industry key to spearheading new growth for the digital economies of Southeast Asia. Frontier technologies such as Cloud will be pivotal in enabling organizations to make their mark and move faster to the future,” said Sanjay K. Deshmukh, Vice President and Managing Director Southeast Asia and Korea. “By leveraging our industry-leading technologies, VMware is committed to becoming a trusted partner and enabler to help financial services organizations in the region ramp up innovation, improve speed to market and, in turn, better respond, adapt and accelerate their businesses’ growth in today’s new digital paradigm.”

“DBS has been at the forefront of delivering intelligent, intuitive and invisible banking solutions to customers in our key markets. With Covid-19 greatly accelerating the adoption of digital behaviors, we have observed strong traction in the new digital banking technologies and solutions that DBS has rolled out over the past year, including hyper-personalized services powered by AI and facial biometrics for speedy and secure information authentication. Going forward, DBS will build on our strong partnership with technology partners such as VMware as we continue to innovate and deploy relevant digital banking solutions to shape the future of banking,” said Jimmy Ng, Group Chief Information Officer and Head of Technology & Operations, DBS.

"The digital transformation that UnionBank started six years ago has prepared us for the biggest disruption that the whole world is facing today. Our transformation has set our digital banking technology in place, paving the way for us to continue serving the public’s banking needs despite the limitations of these uncertain times. We were able to boost our mobile and web banking platforms to enable clients to safely do their banking needs from home during this pandemic,” said Henry R. Aguda, Senior Executive Vice President and Chief Technology and Operations Officer, Union Bank of the Philippines. “The most valuable thing that this pandemic has taught us is the value of people coming together. In order to weather this crisis, we have to cultivate a culture of learning and never fearing the unknown because that is where we will find opportunities to invent, innovate and discover."

“The pandemic has shaped new consumer needs and greatly accelerated the speed of innovation for Thailand’s financial services sector,” said Tawan Jithavech, Managing Director, KASIKORN Business-Technology Group. “At KBTG, our vision from day one remains simple – to stay one step ahead of change by embracing new digital banking technologies and creating a digital-first culture within our organization. As we move faster into the new financial normal, not only will this mark a key moment for our bank, but also for other forward-looking organizations, to enable and transform the future of finance by harnessing next-generation technologies such as Cloud.”

VMware software powers the world’s complex digital infrastructure. The company’s cloud, app modernization, networking, security, and digital workspace offerings help customers deliver any application on any cloud across any device. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough technology innovations to its global impact. For more information, please visit <a href="https://www.vmware.com/company.html">https://www.vmware.com/company.html.</a>

About the VMware Digital Frontiers 3.0 Study

<a href="https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/company/vmw-digital-frontiers-fsi-sea.pdf">VMware Digital Frontiers 3.0 Study</a> is a global multi-country study conducted from November – December 2020, surveying the behaviors, preferences and attitudes towards digital services and experiences in 2020 of 1,000 consumers per market from Southeast Asia (Singapore, Malaysia, Indonesia, Thailand and the Philippines), the United States, the United Kingdom, Germany and France. Findings from Southeast Asia represents an aggregated average from the five markets included in the study.    VMware is a registered trademark in the United States and other jurisdictions.

Anubha Pandey SEAK Communications, VMware Phone: +65 9630 5579    Email: <a href="anubhap@vmware.com">anubhap@vmware.com</a>

&nbsp; Digital experience has become a critical competitive differentiator with 63% of Southeast Asian consumers now happy to engage with financial services firm digitally; 60% of Southeast Asian consumers are ready to switch brands if digital experiences do not live up to expectations. 85% of Southeast Asian consumers are embracing contactless payment, but key challenges […]

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•    80% of Thai consumers agreed that digital engagements with their banks have freed up their time to focus on other priorities; 61% of respondents are now happy to engage with financial services firm digitally 
•    85% of those surveyed are embracing contactless payment, but there remains a gap in establishing trust with only 60% believing that their data is secure with financial services firms 
•    Thailand’s financial ecosystem needs to create a secure digital foundation to accelerate innovation as surveyed consumers place high trust in technologies of the future including artificial intelligence (70%), 5G (81%) and facial recognition (74%)

THAILAND, July 22, 2021 – Thai consumers are embracing digital financial services rapidly, but in order to secure long-term success, financial services firms in Thailand must build a more robust and secure foundation to overcome key gaps in digital experiences and trust, according to VMware, Inc. (NYSE: VMW). The VMware Digital Frontiers 3.0 Study revealed that consumers in Thailand are the most appreciative of the value of digital products and services over the last year, with 80% of respondents stating that digital engagements with financial services organizations have freed up their time to focus on other priorities. This leads all other Southeast Asian countries surveyed: Singapore (55%), Philippines (62%), Malaysia (60%) and Indonesia (57%).

Some key study findings include:

•    61% of respondents are now happy to engage with financial services firms digitally. 
•    64% would still switch to another brand if the digital experience did not live up to their expectations, highlighting the increasingly competitive digital battleground. 
•    85% of respondents are embracing contactless payments and moving away from cash-based transactions. 
•    With 72% of Thai consumers surveyed now preferring to engage with their banks via apps rather than visiting in-person at a branch, growth-oriented financial services firms need to step up their transformation efforts to deliver the superior digital experiences Thai consumers now expect.   
•    65% of respondents felt that financial services firms delivered better digital experiences compared to retail, healthcare, government and education organizations. 
•    30% still feel that financial services firms have failed to adapt to the changing market. 
•    Consumer priorities in Thailand remain focused on core fundamentals that enable great digital experiences:
    o    Simple and effective applications (48%); 
    o    High level of security and protection of consumer data (45%); 
    o    Ease of use across all devices (45%).

“Thailand’s financial services industry has evolved drastically in the past year with the rise of new disruptors as well as consumers’ accelerated pivot towards digital channels due to the pandemic. With these, it is evident that innovations powered by cutting-edge technologies such as Cloud will be key to accelerate innovations and enable seamless and more secure digital experiences that will delight customers,” said Ekpawin Sukanan, Country Manager, VMware Thailand. “To respond faster to their evolving needs, a robust and trusted digital foundation will hence be critical to enable and accelerate innovations that delight consumers. To that end, VMware is committed to becoming a trusted partner and enabler by helping financial services organizations tap on frontier technologies and reap the benefits of digital transformation.”
Readying the foundations for digital banking in Thailand  
Over the last year, more consumers in Thailand have embraced emerging technologies:

•    70% of respondents expressed trust in artificial intelligence. 
•    56% are willing to let an app help make their investment decisions over an individual that works for the bank. 
•    57% of respondents are comfortable for banks to gain access to completely accurate data about their daily lives for better financial advice and management. 
•    79% of respondents stating that their phones are now more important than their wallets when conducting financial transactions (as compared to the Southeast Asia’s average of 64%).

“The pandemic has shaped new consumer needs and greatly accelerated the speed of innovation for Thailand’s financial services sector,” said Tawan Jithavech, Managing Director, KASIKORN Business-Technology Group. “At KBTG, our vision from day one remains simple – to stay one step ahead of change by embracing new digital banking technologies and creating a digital-first culture within our organization. As we move faster into the new financial normal, not only will this mark a key moment for our bank, but also for other forward-looking organizations, to enable and transform the future of finance by harnessing next-generation technologies such as Cloud.”

Technologies of the future show promise, but security and trust are still foremost concerns

Consumers in Thailand are showing willingness to embrace next-generation technologies with 74% of those surveyed expressing trust in facial recognition technologies and 5G (81%). When it comes to technologies of the future, surveyed consumers are optimistic of the impact to their digital experiences, with 44% believing that 5G can make banks more efficient and enable them to do things like process applications and credit checks faster.

Despite the optimism in emerging technologies, Thai consumers will not compromise when it comes to security.

•    83% of respondents consider security as the number one priority when choosing a financial services provider. 
•    63% of Thai consumers surveyed feel paranoid that organizations are tracking and recording what they are doing on their devices – the highest amongst other surveyed countries in Southeast Asia: Singapore (57%), Philippines (56%), Malaysia (58%) and Indonesia (51%).

The implication is clear for financial services organizations: deliver not only cutting-edge innovations, but also secure and privacy-focused digital experiences to win the trust of Thai consumers.

Growing demands for an ethical and inclusive financial ecosystem

While Thailand’s digital journey has been positive with 86% of consumers surveyed defining themselves as “digitally curious” or “digital explorers,” consumers in Thailand are increasingly focused on more than just digital experiences when choosing their financial service providers.

•    61% of respondents will stop engaging with organizations that do not publicly share their ethical policies. 
•    87% of respondents are also expecting technology to advance financial inclusion within the next decade, slightly higher than its Southeast Asian counterparts: Singapore (81%), Philippines (85%), Malaysia (83%) and Indonesia (84%).

Technology key to accelerating economic growth and recovery

Progressing into 2021, VMware outlines key priorities that will further strengthen the transformation of Thailand’s innovation-led financial ecosystem:

•    Empowering financial services organizations to build a multi-cloud and app future: Unlocking multi-cloud future with app-driven innovations in a consistent and more secure environment that enables continuous innovation 
•    Enabling innovation and productivity for a distributed workforce: Future ready workforce solutions will enable a seamless and more secure digital employee experience, driving greater outcomes in the new world of work 
•    Intrinsic security for uninterrupted innovation: An intrinsic approach to enterprise security will provide an additional layer of robust protection for mission-critical operations and infrastructures to fast-track business innovation and resilience

# # #
About VMware 
VMware software powers the world’s complex digital infrastructure. The company’s cloud, app modernization, networking, security, and digital workspace offerings help customers deliver any application on any cloud across any device. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough technology innovations to its global impact. For more information, please visit <a href="https://www.vmware.com/company.html">https://www.vmware.com/company.html</a>.
About the VMware Digital Frontiers 3.0 Study 
<a href="https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/company/vmw-digital-frontiers-fsi-thailand.pdf">VMware Digital Frontiers 3.0 Study</a> is a global multi-country study conducted from November – December 2020, surveying the behaviors, preferences and attitudes towards digital services and experiences in 2020 of 1,000 consumers per market from Southeast Asia (Singapore, Malaysia, Indonesia, Thailand and the Philippines), the United States, the United Kingdom, Germany and France. Findings from Southeast Asia represents an aggregated average from the five markets included in the study.   
VMware is a registered trademark in the United States and other jurisdictions.
Media Contact 
Anubha Pandey     
SEAK Communications, VMware 
Phone: +65 9630 5579     
Email: <a href="mailto:anubhap@vmware.com">anubhap@vmware.com</a>

 <strike></strike>

•&nbsp;&nbsp; &nbsp;80% of Thai consumers agreed that digital engagements with their banks have freed up their time to focus on other priorities; 61% of respondents are now happy to engage with financial services firm digitally •&nbsp;&nbsp; &nbsp;85% of those surveyed are embracing contactless payment, but there remains a gap in establishing trust with only 60% […]

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<ul>
<li> With 66% of Malaysians in VMware Digital Frontiers 3.0 Study happy to interact digitally with financial services firms, the ability to deliver a superior digital experience has become a key differentiator for the industry.</li>
<li>87% of those surveyed are embracing contactless payment, but key challenges remain; 58% feel paranoid that organizations are tracking their online activities, and only 59% trust financial services firms in protecting their data.
</li>
<li>Malaysia’s financial ecosystem needs to create a secure digital foundation to accelerate innovation as consumers place high trust in technologies of the future including 5G (64%), artificial intelligence (57%) and facial recognition (61%).
</li>
</ul>
MALAYSIA, July 22, 2021 – Malaysia’s financial ecosystem is gearing up for greater growth, enabled by the country’s accelerated digital pivot during the course of the pandemic, however, organizations need to build a secure digital foundation to unlock the full potential of the industry, according to VMware, Inc. (NYSE: VMW). The VMware Digital Frontiers 3.0 Study found that the customer battleground for Malaysia’s financial services industry has shifted online with 55% of Malaysians surveyed now preferring to engage with their banks via apps rather than visiting in-person at a branch, leading ahead of its Southeast Asian counterparts Singapore (51%), and Indonesia (53%), on par with the Philippines (55%), but slightly behind Thailand (72%). 

 
Furthermore, the study revealed that two-thirds (66%) of Malaysians surveyed are happy to interact digitally with financial services firms and 56% of respondents are excited for the digital services provided by the financial services firms. This is a clear call-out for financial services firms to harness frontier technologies to deliver superior digital offerings and consumer experiences as more than half (59%) of consumers surveyed will switch to another brand if their digital experiences do not live up to expectations.
Malaysia’s financial services organizations seem to have found what makes consumers tick. While 59% of those surveyed felt that they have delivered better digital experiences in the past year, as compared to retail, healthcare, government and education organizations, it is still vital for financial services organizations to rethink their core processes and operations that will empower superior digital experiences for their consumers: high level of security and protection of data (60%), ease of use across all devices (48%) and faster speed of service (43%). 
“COVID-19 has permanently transformed the consumer landscape in Malaysia. To drive successful transformation, financial services organizations must create a trusted digital foundation so as to leverage cutting-edge frontier technologies such as Cloud to accelerate innovations and deliver digital experiences that will excite Malaysians. This way we can establish a viable ecosystem that is also financially inclusive for all, and bolster Malaysia’s growth as we steer and move faster towards our vision of becoming the Heart of Digital ASEAN,” said Devan Parinpanayagam, Country Manager, VMware Malaysia.
“As Malaysia primes the ground for digital banks, this will be an opportune time for financial services firms to harness next-generation technologies such as Cloud, and shape new direction and growth for the industry,” added Parinpanayagam. “With trust and customer-led digital experiences emerging as the key drivers for growth, VMware will remain committed as a trusted partner in enabling Malaysia’s financial services firms with digital innovations so they can respond, adapt and accelerate businesses’ growth, as well as build a more cohesive and inclusive ecosystem.”
Shaping Malaysia’s future of digital banking 
The past year has resulted in consumers in Malaysia gaining a better fundamental understanding of the value of digital products and services, with 60% of respondents stating that digital engagements with financial services organizations have freed up their time to focus on other priorities. Malaysian consumers are also embracing newer technologies more than ever before, with 57% of those surveyed expressing their trust in artificial intelligence and more than one-third (35%) saying they would allow an app to help make investment decisions over an individual that works for the bank.  
As Malaysia accelerates towards the digital future ahead, digital engagement models will continue to be readily embraced within the nation’s financial ecosystem as demonstrated in the study where it was found that Malaysians are relying on their smart devices more, with 63% of respondents stating that their mobile phones are now more important than their wallets when conducting financial transactions. 
Technologies of the future show promise, but security and trust are still foremost concerns
Malaysian consumers continue to show their readiness in embracing next-generation technologies with 64% of surveyed consumers expressing trust in 5G and facial recognition (61%). Consumers are also idealistic about the significance of digital experiences, with more than one-third (40%) of respondents believing that 5G can make banks more efficient, for example, enabling them to process applications credit checks faster. 
With more than half (56%) of Malaysian consumers surveyed becoming comfortable with financial services organizations having access to completely accurate data about their daily lives, trust has become a pertinent topic that financial services organizations need to address with 80% of consumers surveyed expressing that security is the number one priority for them when it comes to choosing a financial services provider. While more than half (59%) of Malaysians surveyed trust financial services firms to secure their personal data and information, there is plenty of room for improvement for financial services organizations to not only deliver superior digital consumer experiences, but also secure digital experiences that will not compromise consumers’ privacy.   
Growing demands for an ethical and inclusive financial ecosystem 
Malaysia’s journey towards carving its position as the Heart of Digital ASEAN has shown tremendous results with 79% of surveyed consumers defining themselves as “digitally curious” or “digital explorers.” However, Malaysians’ appetite for digital consumer experiences spans beyond their choice of financial service providers as digital inclusion comes into the spotlight. Six in ten Malaysian consumers (60%) would consider using more digital services in an effort to reduce their carbon footprint. Additionally, with regard to the financial services industry, 83% of respondents also believe technology will advance financial inclusion within the next decade.  
Technology key to accelerating economic growth and recovery 
Progressing into 2021, VMware outlines key priorities that will further strengthen the transformation of Malaysia’s innovation-led financial ecosystem:
<ul>
<li>Empowering financial services organizations to build a multi-cloud and app future: Unlocking multi-cloud future with app-driven innovations in a consistent and more secure environment that enables continuous innovation.</li>
<li>Enabling innovation and productivity for a distributed workforce: Future ready workforce solutions will enable a seamless and more secure digital employee experience, driving greater outcomes in the new world of work.</li>
<li>Intrinsic security for uninterrupted innovation: An intrinsic approach to enterprise security will provide an additional layer of robust protection for mission-critical operations and infrastructures to fast-track business innovation and resilience.
</li>
</ul>
# # #
About VMware
VMware software powers the world’s complex digital infrastructure. The company’s cloud, app modernization, networking, security, and digital workspace offerings help customers deliver any application on any cloud across any device. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough technology innovations to its global impact. For more information, please visit <a href="https://www.vmware.com/company.html">https://www.vmware.com/company.html</a>.
About the VMware Digital Frontiers 3.0 Study
<a href="https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/company/vmw-digital-frontiers-fsi-malaysia.pdf">VMware Digital Frontiers 3.0 Study</a> is a global multi-country study conducted from November – December 2020, surveying the behaviors, preferences and attitudes towards digital services and experiences in 2020 of 1,000 consumers per market from Southeast Asia (Singapore, Malaysia, Indonesia, Thailand and the Philippines), the United States, the United Kingdom, Germany and France. Findings from Southeast Asia represents an aggregated average from the five markets included in the study.   
VMware is a registered trademark in the United States and other jurisdictions.
Media Contact
Anubha Pandey 
SEAK Communications, VMware 
Phone: +65 9630 5579    
Email: <a href="anubhap@vmware.com">anubhap@vmware.com</a>

&nbsp;With 66% of Malaysians in VMware Digital Frontiers 3.0 Study happy to interact digitally with financial services firms, the ability to deliver a superior digital experience has become a key differentiator for the industry. 87% of those surveyed are embracing contactless payment, but key challenges remain; 58% feel paranoid that organizations are tracking their online […]

Malaysian Financial Ecosystem Primed for Greater Innovation and Growth, But Trust and Security Remain Key Challenges

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• 68% of Singaporeans in VMware Digital Frontiers 3.0 study are happy to keep interacting digitally with financial services firms – the highest amongst its Southeast Asian counterparts
• 88% of Singapore consumers surveyed are embracing contactless payment, but key challenges remain: security is the number one priority for 84% of Singaporeans in choosing a financial services provider yet only 56% trust financial services firms in protecting their data
• Singapore’s financial ecosystem needs to create a secure digital foundation to accelerate innovation as consumers place high trust in technologies of the future including artificial intelligence (70%), 5G (74%) and facial recognition (76%) 

SINGAPORE, July 22, 2021 – Consumers in Singapore are most receptive to digital experiences that the financial services industry has to offer, as compared to organizations from the retail, healthcare, government, and education sectors. However, creating a more robust and secure digital foundation is critical for the financial services industry to reap the full growth potential of its digital transformation efforts, according to VMware, Inc. (NYSE: VMW). The VMware Digital Frontiers 3.0 Study found that 68% of Singaporeans are happy to interact digitally with financial services firms, leading Malaysia (66%), Indonesia (58%), Thailand (61%) and the Philippines (63%). However, less than half of respondents (44%) are excited by digital services delivered by financial services firms, highlighting an opportunity to harness cutting-edge innovations to delight consumers.

The battleground for Singapore’s financial services industry has moved online, with 51% of Singaporean respondents now preferring to engage with their banks via apps rather than visiting in-person at a branch. While mobile wallets and e-payments have become prevalent in Singapore with 88% of consumers surveyed shifting their preference from cash to contactless payment, only 27% of Singaporeans would let an app help make investment decisions over an individual that works for a bank. This is significantly lower than the other surveyed Southeast Asian countries: Malaysia (35%), Indonesia (49%), Thailand (56%) and the Philippines (36%). 
As financial services organizations continue to accelerate innovation to gain a competitive edge, it is important for organizations to prioritize the core fundamentals that enable great digital experiences for consumers: a high level of security and protection of consumer data (68%), ease-of-use across all devices (47%) and applications that deliver services simply and effectively (45%). Singapore’s financial services industry has performed well on the whole, with 54% of consumers surveyed stating financial services organizations delivered better digital experiences last year compared to retail, healthcare, government, and education organizations. 
“While COVID-19 has significantly changed the customer battleground for many industries, it has also presented exciting opportunities for Singapore’s financial services industry. As new disruptors have risen in the past years, banks in Singapore have also geared up and accelerated their digital transformation efforts to compete better against these new challengers,” said Adrian Hia, Country Manager, VMware Singapore. “To stay relevant and remain competitive, it has become an imperative for financial services organizations to create a robust digital foundation and tap on cutting-edge innovations such as Cloud to accelerate innovations and respond faster to consumer needs. Beyond this, a robust and connected digital foundation will also enable organizations and the government to build a financially inclusive ecosystem. This will in turn help Singapore emerge stronger as the nation drives towards economic recovery.”
The future of finance is virtual in Singapore 
Over the last year, consumers in Singapore have gained a better appreciation of the value of digital products and services, with 55% of respondents stating that digital engagements with financial services organizations have freed up their time to focus on other priorities. Consumers are also embracing emerging technologies more, with more than two-thirds (70%) of respondents expressing trust in artificial intelligence – at par with Southeast Asia’s average of 70%.
In a sign that digital engagement models will become the norm for Singapore’s financial ecosystem, the study also found that Singaporeans surveyed are relying on their smart devices more, with 60% of respondents stating that their phones are now more important than their wallets when conducting financial transactions. 
Technologies of the future show promise, but security and trust are still foremost concerns
Consumers in Singapore are showing willingness to embrace next-generation technologies with 76% of those surveyed expressing trust in facial recognition technologies and 5G (74%). When it comes to technologies of the future, consumers are optimistic about the impact on their digital experiences, with more than one-third (38%) of respondents believing that 5G can make banks more efficient, enabling them to process applications and credit checks faster.
Despite the optimism in emerging technologies, security takes precedence for 84% of Singaporeans surveyed when choosing a financial services provider. This is higher than the other surveyed countries in Southeast Asia: Malaysia (80%), Indonesia (79%), Thailand (83%) and the Philippines (83%). With only 56% of Singaporean respondents trusting the financial services firms in securing their personal data and information, this is an urgent call for the financial services ecosystem: deliver not only cutting-edge innovations, but also secure and privacy-focused digital experiences to win the trust of Singaporean consumers. 
Growing demands for an ethical and inclusive financial ecosystem 
While Singapore’s digital journey has been positive with 67% of consumers surveyed defining themselves as “digitally curious” or “digital explorers,” Singaporeans are increasingly focused on more than just digital experiences when choosing their financial service providers. At least one in two consumers (57%) surveyed look to reduce their carbon footprint by using more digital services. 81% of respondents are also expecting technology to advance financial inclusion within the next decade. 
“DBS has been at the forefront of delivering intelligent, intuitive and invisible banking solutions to customers in our key markets. With Covid-19 greatly accelerating the adoption of digital behaviours, we have observed strong traction in the new digital banking technologies and solutions that DBS has rolled out over the past year, including hyper-personalized services powered by AI and facial biometrics for speedy and secure information authentication. Going forward, DBS will build on our strong partnership with technology partners such as VMware as we continue to innovate and deploy relevant digital banking solutions to shape the future of banking,” said Jimmy Ng, Group Chief Information Officer and Head of Technology &#038; Operations, DBS. 

Technology key to accelerating economic growth and recovery 
Progressing into 2021, VMware outlines key priorities that will further strengthen the transformation of Singapore’s innovation-led financial ecosystem:
• Empowering financial services organizations to build a multi-cloud and app future: Unlocking a multi-cloud future with app-driven innovations in a consistent and more secure environment that enables continuous innovation
• Enabling innovation and productivity for a distributed workforce: Future ready workforce solutions will enable a seamless and more secure digital employee experience, driving greater outcomes in the new world of work 
• Intrinsic security for uninterrupted innovation: An intrinsic approach to enterprise security will provide an additional layer of robust protection for mission-critical operations and infrastructures to fast-track business innovation and resilience
# # #
About VMware
VMware software powers the world’s complex digital infrastructure. The company’s cloud, app modernization, networking, security, and digital workspace offerings help customers deliver any application on any cloud across any device. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough technology innovations to its global impact. For more information, please visit <a href="https://www.vmware.com/company.html">https://www.vmware.com/company.html</a>. 

About the VMware Digital Frontiers 3.0 Study
<a href="https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/company/vmw-digital-frontiers-fsi-singapore.pdf">VMware Digital Frontiers 3.0 Study</a> is a global multi-country study conducted from November – December 2020, surveying the behaviors, preferences and attitudes towards digital services and experiences in 2020 of 1,000 consumers per market from Southeast Asia (Singapore, Malaysia, Indonesia, Thailand and the Philippines), the United States, the United Kingdom, Germany and France. Findings from Southeast Asia represents an aggregated average from the five markets included in the study. 

VMware is a registered trademark in the United States and other jurisdictions.

Media Contact
Anubha Pandey
SEAK Communications, VMware
Phone: +65 9630 5579  
Email: <a href="mailto:anubhap@vmware.com">anubhap@vmware.com</a>
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• 68% of Singaporeans in VMware Digital Frontiers 3.0 study are happy to keep interacting digitally with financial services firms – the highest amongst its Southeast Asian counterparts • 88% of Singapore consumers surveyed are embracing contactless payment, but key challenges remain: security is the number one priority for 84% of Singaporeans in choosing a […]

Singaporeans Lead In Embracing Digital Financial Services – Trust, Security and Innovation Critical for Long Term Success of Financial Industry

https://news-editor.vmware.com/asean/wp-content/uploads/sites/2/2022/03/AdobeStock_94712500.jpeg

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Singaporeans Lead In Embracing Digital Financial Services – Trust, Security and Innovation Critical for Long Term Success of Financial Industry